Sub-Zero UC-24BG Undercounter Use & Care Guide - Page 15

Troubleshooting Guide 15 subzero.com Troubleshooting You hear occasional buzzing. • Is the water supply connected to ice maker and turned on (model UC-24CI)? Condensation forms inside the unit. • This is normal during periods of higher humidity (summer) and with frequent door openings. • Is the door closing and sealing properly? Condensation forms outside the unit. • During periods of high humidity, some condensation may appear on outside surfaces. The condensation will disappear when the humidity drops. Be sure that the door is closing and sealing properly. If condensation persists, contact Sub-Zero factory certified service. Outside of the freezer section heats up. • Clean the condenser area. There is no ice (model UC-24CI). • Is the ice level arm down and the ice container in position? • Is the water supply connected? Light bulb needs to be replaced. • Refer to interior lighting on page 13. You need product information. • Call Sub-Zero customer care at 800-222-7820 or visit our website, subzero.com, for planning, installation and product information. You need service. • If service is necessary, maintain the quality built into your Sub-Zero unit by contacting Sub-Zero factory certified service. • For the name of Sub-Zero factory certified service nearest you, check the contact & support section of our website, subzero.com or call Sub-Zero customer care at 800-222-7820. • When calling for service, you will need the model and serial number of your unit. Both numbers are listed on the product rating plate located inside the cabinet, in the upper left area of the unit. There is an odor inside the unit. • Clean the unit thoroughly and make sure all food is covered tightly.