Synology RS1221RP Synology High Availability SHA Troubleshooting Guide for DSM - Page 53

Contact Customer Service, Support Center in DSM, Synology Account, Replacement services - + warranty

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Chapter 3: Contact Customer Service Chapter 3: Contact Customer Service Support Center in DSM 1. Sign in to DSM and launch Support Center. 2. On the Support Services page, go to the Log Generation section. 3. Tick Synology High Availability and click Generate Logs to download the log file. 4. Go to the Contact Support page, fill in the ticket, and upload the debug.dat file you just downloaded. Synology Account 1. Go to Contact Us > Technical Support > Technical Support. 2. Sign in to your Synology Account. 3. Create a support ticket. Replacement services and migration In the event of malfunction, you can use Synology's warranty service to replace your device. Go to the Synology Replacement Service (SRS) website to check if your model is SRS-supported in your location. If your model is SRS-supported in your location, you may be able to receive a replacement device after submitting an SRS application. If needed, your existing data can be transferred to the replacement device. For detailed instructions on how to do this for your high-availability cluster, refer to Chapter 5.8: Data migration in the Synology High Availability (SHA) User Guide. 51

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51
Chapter 3: Contact Customer Service
Support Center in DSM
1. Sign in to
DSM
and launch
Support Center
.
2. On the
Support Services
page, go to the
Log Generation
section.
3. Tick
Synology High Availability
and click
Generate Logs
to download the log file.
4. Go to the
Contact Support
page, fill in the ticket, and upload the
debug.dat
file you just
downloaded.
Synology Account
1. Go to
Contact Us
>
Technical Support
>
Technical Support
.
2. Sign in to your
Synology Account
.
3. Create a support ticket.
Replacement services and migration
In the event of malfunction, you can use Synology’s warranty service to replace your device. Go
to the
Synology Replacement Service (SRS)
website to check if your model is SRS-supported
in your location. If your model is SRS-supported in your location, you may be able to receive a
replacement device after submitting an SRS application.
If needed, your existing data can be transferred to the replacement device. For detailed
instructions on how to do this for your high-availability cluster, refer to
Chapter 5.8: Data
migration
in the
Synology High Availability (SHA) User Guide
.
Chapter 3: Contact Customer Service