Synology RS2421RP Synology High Availability SHA Troubleshooting Guide for DSM - Page 38

Chapter 2: SHA Troubleshooting 2.2.36 Warning: Hybrid high-availability cluster does not support Hybrid Share Warning Hybrid high-availability cluster does not support Hybrid Share. Details: The switchover service of the high-availability cluster is temporarily suspended. Suggestion: Please refer to this article for more information. Description A hybrid high-availability cluster cannot fully support Hybrid Share due to differences in the two models. You will not be able to perform switchover or failover. Cause Hybrid Share is not supported on clusters that consist of two different models (hybrid high-availability cluster). Resolution If you want to use Hybrid Share, you must migrate your drives to servers of the same model and create a new high-availability cluster. Related Notifications • Status of high-availability cluster My_SHA_Hostname is abnormal [Details: Hybrid high-availability cluster does not support Hybrid Share] Possible Logs • [warning] Auto failover is temporarily unavailable: Hybrid high-availability cluster does not support Hybrid Share Service. 2.2.37 Warning: Incorrect network configuration Warning The Heartbeat interface LAN X should not be set as the default gateway. Suggestion: Go to Network to set a non-Heartbeat network interface as the default gateway. Description Heartbeat interface LAN X is set as the default gateway, but Heartbeat interfaces cannot connect to the internet. Cause Heartbeat interface LAN X is set as the default gateway before the high availability cluster was created. Resolution Go to Synology High Availability > Network and set a network interface other than the Heartbeat network interface as the default gateway. 2.2.38 Warning: Incorrect network configurations [Details: Open vSwitch configurations on the active server and the passive server are not identical.] Warning Incorrect network configurations. Details: Open vSwitch configurations on My_Active_Hostname (active server) and My_ Passive_Hostname (passive server) are not identical. Suggestion: Please contact Synology Technical Support for further assistance. Description The Open vSwitch settings on the active server and the passive server are inconsistent, affecting the network connection. Cause When you enabled or disabled Open vSwitch, an unexpected error occurred that caused the two hosts' Open vSwitch settings to be inconsistent. Resolution Refer to Chapter 3: Contact Customer Service to contact Synology Technical Support for further assistance. 36