TASCAM TRACKPACK iXR eference Manual V2.00 English - Page 20

10 - Troubleshooting Please read this chapter if you are unable to use the unit properly even after setting it up following the procedures in this manual. If you are still unable to resolve your problems please contact TASCAM customer support service with the following information about the operating environment and details about the trouble. 88 Operating environment • Computer manufacturer • Model • CPU • Memory (RAM) • Operating system • Applications used • Antivirus software • Wireless LAN use See the end of this document for contact information. 88 The dedicated software cannot be installed 1. Check the operating system The operating system you are using might not be supported by the software that you are trying to install. Check the operating systems supported by the software that you are trying to install. 2. Stop software that is running in the background Antivirus software and other software running in the background can interfere with installation. Quit software running in the background and try installing again. 88 The unit will not turn on. • When using an iOS device, a power supply device must be connected to the PC/MAC/POWER port. (See "iOS device connections" on page 11.) • When using this unit with a computer, the computer must support USB bus power. Check the computer specifications. 88 The unit is connected, but the iOS device/computer does not recognize it. 1. Install the dedicated software oo If you have not done so, install the dedicated software. See "Installing the dedicated software" on page 6 for details. 2. Check the connection cable (when using an iOS device) When connecting this unit to an iOS device, always use the Lightning-USB cable included with the iOS device. Operation is not guaranteed with cables other than Apple genuine cables. 3. Change the USB port oo This unit will not work with USB 1.1. Use a USB 2.0 or USB 3.0 port. oo Do not use a USB hub. Always connect the unit directly to a USB port on the computer. oo If the above steps do not resolve the problem, connect the unit to a different USB port on the computer. 88 There is no sound even when audio is playing back on the computer. Confirm that the unit's MONITOR knob is not turned all the way toward INPUT. If that is the case, turn the MONITOR knob so that it is set to the DEVICE half of the range. In addition, confirm the following while the unit is connected to the computer. Moreover, if you make the following settings, sound will be output through this unit, but no sound will be output by the computer's speakers or headphone jack. Windows See the "Windows Media Player" section of "8 - Application Guide" on page 17, and set the default playback device as necessary for the OS. Mac 1. Quit all applications and open "System Preferences..." from the Apple menu. 2. Open "Sound". 3. On the Output tab, select "iXR". After completing the setting, restart the computer and check the sound of playback. Depending on the application that you are using, you might need to make additional device settings. In particular, DAW applications operate using audio engines with settings that are different from the OS settings, so confirm the DAW software driver settings first after installing the dedicated software for this unit. Please see the manuals for the applications that you are using for detailed setting procedures. 88 Sound breaks up or there is noise. The processing load on the computer causes sound to break up and noise to occur. Here are some methods to reduce the load on the computer. 1. A wireless LAN and software running in the background, including antivirus software, put regular processing loads on the computer, which can cause sound to break up and other noise. Stop wireless LAN transmission, antivirus software and other software running in the background when using this unit. 2. Set the buffer size (latency) in the audio application that you are using or in this unit's Settings Panel to a larger value. (Windows only) NOTE Consult the maker of the audio application that you are using for methods to reduce its load on your computer. 20 TASCAM iXR