TASCAM US-200 owners manual - Page 25
– Troubleshooting
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8 - Troubleshooting Please read this chapter if you are unable to use the unit properly even after setting it up following the procedures in this manual. If you are still unable to resolve your problems please contact TASCAM customer support with the following information about the operating environment and details about the trouble. Operating environment • Computer manufacturer • Model • CPU • Installed memory • OS • Applications used • Antivirus software use • Wireless LAN use Please see the back of this manual for contact information. ªª Installation fails. Installation completes, but the computer does not recognize the unit. If some trouble is causing installation to fail, or installation completes but the computer does not recognize the unit, check the following. 1) USB indicator lit Is the USB indicator on the front panel of the unit lit? If the USB indicator is not lit, confirm that the USB cable is properly connected. NOTE Always use the included USB cable. 2) Change the USB port Since the unit might not function properly with some USB ports, try connecting to a different built-in USB port on the computer, and reinstall the driver (when using Windows). NOTE •• Try again after disconnecting other USB devices. (Keyboards and mice can be left connected.) •• Do not use a USB hub. Always connect the unit directly to a built-in USB port on the computer. 3) Stop other software running in the background Since antivirus software and other software that runs in the background can interfere with installation, stop other software before beginning installation. See "3 - Installation" on page 12 of this manual for how to install and uninstall the driver. ªª There is no sound even when audio is playing back. The audio output must be set on the computer. Please confirm the following while the unit is connected to the computer. Note that after making the following settings, sound will be output through the unit, but no sound will be output by the computer's speakers or headphone jacks. Windows XP 1 Shut down all applications, and open the Control Panel from the Start Menu. 2 Open Sounds and Audio Devices. NOTE If do not see the above item, click Sounds, Speech, and Audio Devices and it should appear. 3 Click the Audio tab, and set the Default device: for Sound playback and Sound recording to TASCAM US-200. TASCAM US-200 25