TCL 65S435 4-Series Quick Start Guide - Page 16
Troubleshooting
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Troubleshooting Having trouble completing the guided setup? Don't worry, it's usually an easy fix. 4K Picture Quality • 4K picture quality is largely dependent on the source. Make sure your source content is 4K. Cannot connect to wireless network (WiFi) • Select the correct wireless network name and verify the password entered (case sensitive). • To stream 4K, we recommend a broadband speed of 25Mbps for optimum viewing. • For Cable, Satellite, Gaming Consoles, and Blu-Ray players, we recommend using "High-Speed HDMI cables." • Relocate the router from objects that interfere with performance (cordless phones, baby monitors, etc.). • Reboot the router by disconnecting the power for more than 2 minutes and reconnect. My picture is too small (black bars on the side) • Play your movie/video and press the (*) asterisk button. • Select Picture Size, select the picture size of your preference. How to install the Remote Control Mobile App The free Roku app allows you to use your mobile device as a full functioning remote control with voice search & keypad. Problems connecting my cable/satellite box or antenna through a coax cable • For best performance, use the HDMI connection. If not available, then: • Make sure the cable connections to the TV and your device are securely fastened. • Select cable/satellite box or antenna TV input. • Select "start finding channels" and follow the on-screen instructions to perform a full channel scan. • Download the Roku app to your phone or tablet through Google Play or iTunes. • Simply search for "Roku App" and choose the Roku app by Roku Inc. What is the remote code for programming my Universal or Cable/Satellite box remote control • Follow the onscreen prompts and you're on your way! Providers Codes for TCL Roku TVs How do I turn the Text-to-Speech (TTS) audio guide on or off? ATT U-verse Charter 2/ Spectrum 1346 11756 • Press "*" key on the remote controller four times to Or 1. Select "Settings" at home screen 2.Select "Accessibility" 3. Comcast 3 DIRECTV DISH 11756 11756 1756, 535 * https://support.tcl.com/common-questions/01how-to-enable-and-disable-text-to-speech-on- my-tcl-roku-tv?from_search=51298332 Time Warner / Spectrum 387, 1566, 268 Don't see your provider listed, visit https://support.tcl.com/usremote-codes Need more help? support.tcl.com/us 1-877-300-8837 13