TP-Link Deco PX50 Deco PX50US V1.6 User Guide - Page 9
Troubleshooting
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Troubleshooting Solutions to common problems during setup or use are provided here for reference. Follow the steps and the provided link below to diagnose and solve problems you might experience with your Deco. If problems still exist, contact us: https://www.tp-link.com/support Q1. What should I do if I fail to configure the main Deco and get stuck on "We couldn't find Deco"? Refer to the guide https://www.tp-link.com/support/faq/2239/ or follow the video https://youtu.be/2HYuEYS9XJM Q2. What should I do if I fail to configure the satellite Deco and get stuck on "We couldn't find another Deco"? Refer to the guide https://www.tp-link.com/support/faq/1447/ or follow the video https://youtu.be/iVgDzoo16T4 Q3. What should I do if I fail to configure the main Deco and get stuck on "Testing Internet Connection"? Refer to the video https://youtu.be/OSUrGdWH-i0 Q4. What should I do if my wireless devices cannot connect to Deco? Refer to the guide https://www.tp-link.com/support/faq/2718/ Q5. What should I do if Deco suddenly lost internet access? Refer to the guide https://www.tp-link.com/support/faq/1454/ Q6. How can I find a suitable spot for my Deco? Refer to the guide https://www.tp-link.com//support/faq/1446/ Q7. What can I do if the Deco app isn't working properly? Refer to the guide https://www.tp-link.com/support/faq/1456/ 7