TP-Link TC-7610 TC-7610(US) V1 Quick Install Guide - Page 2

Frequently Asked Questions FAQ, Activating the Cable Modem, Safety Information - cox

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Activating the Cable Modem 1 Make sure the computer connected to the modem is set to dynamically obtain an IP address. 2 Contact your ISP (Comcast, Time Warner Cable, COX, Charter, Cablevision) to activate the modem. During activation, you will need your account information, the serial number and MAC address which can be found on the product label of the modem. Model: TC-7610 Power: 12V 1A Default Access: IP: 192.168.100.1 Username: admin Password : admin DOCSIS 3.0 Cable Modem S/N:XXXXXXXXXXXXX MAC:XXXXXXXXXXXX E470610 Note: If your ISP is Comcast or TIme Warner Cable (TWC), you can activate as follows: 1. Open a web browser. You should be automatically redirected to your service provider's self-activation page. If not, go to www.comcast.com/activate for Comcast Xfinity or www.timewarnercable.com for TWC. 2. Follow the on-screen instructions to activate the modem. Make sure that you have your account information ready. If you are unable to activate your modem, call your ISP's customer service: Comcast Xfinity: 1-800-934-6489 Time Warner Cable: 1-855-704-4503 3 Test your Internet connection using a web browser and type in a valid URL (for example, http://www.tp-link.com). http://www.tp-link.com Enjoy! Note: If the Internet is not accessible, contact your ISP and make sure that the modem is activated. For advanced configuration, log into the modem's web interface at http://192.168.100.1, and enter admin (all lowercase) for both username and password when prompted. LED Indicators Name Power Downstream Upstream Internet LAN Status Off On Off White Green Flashing Off White Green Flashing Off On Flashing Off On Flashing Indication The modem is powered off. The modem is powered on. The initialization is not started, or has failed. The modem is synchronized with one channel. The modem is synchronized with more than one channel. The modem is scanning for a downstream channel. The initialization is not started, or has failed. The modem is synchronized with one channel. The modem is synchronized with more than one channel. The modem is scanning for an upstream channel. Internet service is not available. Internet service is available. The modem is initializing. The LAN port is not connected. The LAN port is connected. The LAN port is sending or receiving data. Frequently Asked Questions (FAQ) Q1. What can I do if I cannot access the Internet? A1. Make sure that all cables are connected properly and securely to the modem. A2. Contact your ISP to verify the modem is activated. If the modem is not activated, your ISP will activate it for you. A3. Check the device that is connected to the modem and make sure that the device is set to obtain an IP address automatically. A4. Power cycle the cable modem by unplugging the power adapter from the electrical outlet and plugging it back in. A5. Reset the cable modem. Please refer to FAQ > Q3 for instruction. A6. Contact our Technical Support if the problem persists. Q2. How do I access the cable modem's web interface? A. To access the cable modem's web interface, follow these steps: 1. Connect your computer to the cable modem using an Ethernet cable. 2. Open a web browser, enter http://192.168.100.1 in the address bar, and then press Enter. Log in using admin (all lowercase) for both username and password. If the login page does not appear, try the following: Check if the computer is set to a static for fixed IP address. If so, change the setting to obtain an IP address automatically. Use another web browser. Unplug and reconnect both ends of the Ethernet cable. Q3. How do I restore the modem to its factory default settings? A. With the modem powered on, press and hold the Reset button on the rear panel of the modem until all LEDs turn on momentarily, then release the button. Reset Reset Button Reset Press & Hold 5 seconds LAN LAN Cable Power Q4. How can I reset the password to theCacbleable modem's web interface? A. If you have changed the password and have forgotten it, you must restore the cable modem to the factory defaults. This will reset the password back to admin. Power Safety Information The product should be connected to cable distribution system that grounded (earthed) in accordance with ANSI/NFPA 70, the National Electrical Code (NEC), in particular Section 820.93 - Grounding of Outer Conductive Shield of a Coaxial Cable. ©2015 TP-LINK

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Test your Internet connection using a web browser and type in a valid URL
Enjoy!
2
Q1. What can I do if I cannot access the Internet?
Frequently Asked Questions (FAQ)
Q4. How can I reset the password to the cable modem's web
interface?
A. If you have changed the password and have forgotten it, you must restore the cable modem to the factory
defaults. This will reset the password back to
admin
.
A. With the modem powered on, press and hold
the
Reset
button on the rear panel of the
modem until all LEDs turn on momentarily,
then release the button.
Q3. How do I restore the modem to its factory default settings?
Reset Button
Press & Hold 5 seconds
A3. Check the device that is connected to the modem and make sure that the device is set to obtain an IP
address automatically.
A5. Reset the cable modem. Please refer to FAQ > Q3 for instruction.
A6. Contact our Technical Support if the problem persists.
Activating the Cable Modem
Q2. How do I access the cable modem's web interface?
A. To access the cable modem's web interface, follow these steps:
LED Indicators
Indication
Name
Status
Downstream
Upstream
LAN
Power
DOCSIS 3.0 Cable Modem
Model:
TC-7610
Power:
12V
1A
Default Access:
IP: 192.168.100.1
Username: admin
Password : admin
E470610
MAC:XXXXXXXXXXXX
S/N:XXXXXXXXXXXXX
Reset
LAN
Cable
Power
Reset
Internet
Contact your ISP (Comcast, Time Warner Cable, COX, Charter, Cablevision) to activate the
modem. During activation, you will need your account information, the serial number and
MAC address which can be found on the product label of the modem.
Note: If the Internet is not accessible, contact your ISP and make sure that the modem is activated.
For advanced configuration, log into the modem's web interface at http://192.168.100.1, and enter
admin
(all lowercase) for both username and password when prompted.
Note: If your ISP is Comcast or TIme Warner Cable (TWC), you can activate as follows:
1. Open a web browser. You should be automatically redirected to your service provider's self-activation
page. If not, go to
www.comcast.com/activate
for Comcast Xfinity or
www.timewarnercable.com
for TWC.
2. Follow the on-screen instructions to activate the modem. Make sure that you have your account
information ready.
If you are unable to activate your modem, call your ISP's customer service:
Comcast Xfinity:
1-800-934-6489
Time Warner Cable:
1-855-704-4503
The product should be connected to cable distribution system that grounded (earthed) in accordance with
ANSI/NFPA 70, the National Electrical Code (NEC), in particular Section 820.93 - Grounding of Outer
Conductive Shield of a Coaxial Cable.
Safety Information
©2015 TP-LINK
A2. Contact your ISP to verify the modem is activated. If the modem is not activated, your ISP will activate it for
you.
A1. Make sure that all cables are connected properly and securely to the modem.
1
Make sure the computer connected to the modem is set to dynamically obtain an IP
address.
1. Connect your computer to the cable modem using an Ethernet cable.
2. Open a web browser, enter http://192.168.100.1 in the address bar, and then press Enter. Log in using
admin (all lowercase) for both username and password.
If the login page does not appear, try the following:
Check if the computer is set to a static for fixed IP address. If so, change the setting to obtain an IP
address automatically.
Use another web browser.
Unplug and reconnect both ends of the Ethernet cable.
The modem is powered off.
The modem is powered on.
The initialization is not started, or has failed.
The modem is synchronized with one channel.
The modem is synchronized with more than one channel.
The modem is scanning for a downstream channel.
The initialization is not started, or has failed.
The modem is synchronized with one channel.
The modem is synchronized with more than one channel.
The modem is scanning for an upstream channel.
Internet service is not available.
Internet service is available.
The modem is initializing.
The LAN port is not connected.
The LAN port is connected.
The LAN port is sending or receiving data.
Off
On
Off
White
Green
Flashing
Off
White
Green
Flashing
Off
On
Flashing
Off
On
Flashing
A4. Power cycle the cable modem by unplugging the power adapter from the electrical outlet and plugging it
back in.