TP-Link TC7650 TC7650US V1 Quick Installation Guide - Page 2

FAQ Frequently Asked Questions, LED Indicators, Safety Information, Support - modem

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7106507181 REV1.1.2 ©2017 TP-Link FAQ (Frequently Asked Questions) Q1. What should I do if I cannot access the internet? A1. Make sure that all cables are correctly and securely connected to the modem. A2. Contact your internet service provider to ensure your modem is activated. If it isn't, your internet service provider can activate it for you. A3. Make sure that your computer is set to obtain an IP address automatically. A4. Unplug the modem's power adapter from the electrical outlet and then plug it in again. A5. Reset the modem. Please refer to FAQ > Q4 for instructions. A6. Contact our Technical Support if the problem persists. Q2. What should I do if I cannot access the web management page? A1. Check if the computer is set to a static IP address. If so, change its settings to obtain an IP address automatically. A2. Make sure http://192.168.100.1 is correctly entered in the web browser. A3. Use another web browser. A4. Unplug and reconnect both ends of the Ethernet cable. Q3. What should I do if I forget my web management password? A. Refer to FAQ > Q4 to reset the modem, and then log in to the web management page at http://192.168.100.1 to set a new password. Q4. How can I restore the modem to its factory default settings? A1. With the modem powered on, press and hold the Reset button on the rear panel for about 5 seconds until all LEDs turn on momentarily, then release the button. A2. Log in to the web management page of the modem. Go to Advanced > System Tools > Reset, and click Reset. The modem will restore and reboot automatically. Reset Button Reset Reset Press & Hold for about 5 seconds LAN Cable Power LED Indicators LED Status Indication (Power) Off On Power is off. Power is on. Off White (Downstream) Green Flashing The synchronization has not started or has failed. The modem has synchronized one channel. The modem has synchronized more than one channel. The modem is scanning for downstream channels. (Upstream) Off White Green Flashing The synchronization has not started or has failed. The modem has synchronized one channel. The modem has synchronized more than one channel. The modem is synchronizing upstream channels. (Internet) Off On Flashing Internet service is unavailable. Internet service is available. The modem is attempting to connect to the internet. (LAN) Off The LAN port is not connected to a powered-on device. On The LAN port is connected to a powered-on device. Safety Information The product should be connected to cable distribution system that grounded (earthed) in accordance with ANSI/NFPA 70, the National Electrical Code (NEC), in particular Section 820.93 - Grounding of Outer Conductive Shield of a Coaxial Cable. Support For advanced configuration, refer to the User Guide which can be downloaded at http://www.tp-link.us/support/download. For additional FAQs, visit http://www.tp-link.us/support/faq. For further assistance, contact Technical Support at 1-866-225-8139 or visit http://www.tp-link.us/support/contact.

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FAQ (Frequently Asked Questions)
Q1. What should I do if I cannot access the internet?
A1. Make sure that all cables are correctly and securely connected to the modem.
A2. Contact your internet service provider to ensure your modem is activated. If it isn’t,
your internet service provider can activate it for you.
A3. Make sure that your computer is set to obtain an IP address automatically.
A4. Unplug the modem’s power adapter from the electrical outlet and then plug it in again.
A5. Reset the modem. Please refer to FAQ > Q4 for instructions.
A6. Contact our Technical Support if the problem persists.
Q2. What should I do if I cannot access the web management page?
A1. Check if the computer is set to a static IP address. If so, change its settings to obtain
an IP address automatically.
A2. Make sure
is correctly entered in the web browser.
A3. Use another web browser.
A4. Unplug and reconnect both ends of the Ethernet cable.
Q3. What should I do if I forget my web management password?
A. Refer to FAQ > Q4 to reset the modem, and then log in to the web management page
at
to set a new password.
Q4. How can I restore the modem to its factory default settings?
A1. With the modem powered on, press and hold the
Reset
button on the rear panel for
about 5 seconds until all LEDs turn on momentarily, then release the button.
A2. Log in to the web management page of the modem. Go to
Advanced
>
System Tools
>
Reset
, and click
Reset
. The modem will restore and reboot automatically.
LED Indicators
LED
Status
Indication
(LAN)
(Internet)
(Downstream)
(Upstream)
(Power)
Power is off.
Power is on.
The synchronization has not started or has failed.
The modem has synchronized one channel.
The modem has synchronized more than one channel.
The modem is scanning for downstream channels.
The synchronization has not started or has failed.
The modem has synchronized one channel.
The modem has synchronized more than one channel.
The modem is synchronizing upstream channels.
Internet service is unavailable.
Internet service is available.
The modem is attempting to connect to the internet.
The LAN port is not connected to a powered-on device.
The LAN port is connected to a powered-on device.
Off
On
Off
White
Green
Flashing
Off
White
Green
Flashing
Off
On
Flashing
Off
On
Reset Button
Press & Hold for about 5 seconds
7106507181
REV1.1.2
©2017 TP-Link
Cable
Power
LAN
Reset
Reset
The product should be connected to cable distribution system that grounded (earthed) in
accordance with ANSI/NFPA 70, the National Electrical Code (NEC), in particular Section
820.93 - Grounding of Outer Conductive Shield of a Coaxial Cable.
Safety Information
For advanced configuration, refer to the User Guide which can be downloaded at
For additional FAQs, visit
For further assistance, contact Technical Support at 1-866-225-8139 or visit
Support