TP-Link UB400 UB400UN V1 User Guide - Page 17

Appendix: Troubleshooting T1. What should I do if the Bluetooth icon doesn't appear? • Make sure you have installed the Bluetooth driver if using Windows XP or Windows 7 system. And restart the computer after installing the driver. • Make sure there are no other Bluetooth devices on the computer. If there are, disable all existing Bluetooth devices in Device Manager, then insert the adapter and try again. To go to Device Manager: Right-click My Computer, select Manager, go to Device Manager and disable all existing Bluetooth devices. T2. Why the adapter is not working with my Bluetooth device? • Make sure your device has BLUETOOTH function. • For devices with non-standard Bluetooth protocols, such as Logitech Mouse and Airpods, there may be some compatibility problems. For the compatibility list, refer to https://www.tp-link.com/faq-2316.html If you still have questions and need further help, please refer to https://www.tp-link.com/faq-2316.html 15