TRENDnet TEW-441PC Quick Installation Guide - Page 10

Troubleshooting Q1: I inserted the TEW-441PC/443PI CD-ROM into my computer's CD-ROM Drive and the installation menu does not appear automatically. What should I do A1: If the installation menu does not appear automatically, click Start, click Run, and type D:\Autorun.exe where "D" in "D:\Autorun.exe" is the letter assigned to your computer's CDROM Drive. And then click OK to start the installation. Q2: I completed all the steps in the quick installation guide, but my card is not connecting to my access point. What should I do? A2: You should first verify that the Network Name (SSID) matches your wireless router or access point's SSID. If they already match, you should check your TCP/IP properties to ensure that Obtain an IP Address Automatically is selected. Refer to your Windows User's Manual if you are unable to locate your TCP/IP properties. Q3: Windows is unable to recognize my hardware. What should I do? A3: Make sure your computer meets the minimum requirements as specified in Section 1 of this quick installation guide. Also, you must install the wireless configuration utility BEFORE you physically install your network card. Lastly, you may consider moving the card to a different PCI/PC Card Slot. Q4: I cannot open the wireless configuration utility. What should I do? A4: Access your device manager to make sure the adapter is installed properly. If you see a networking device with a yellow question mark or exclamation point, you will need to reinstall the device and/or the drivers. To access your device manager, rightclick My Computer, click Properties, click the Hardware tab, and then click Device Manager. If you still encounter problems or have any questions regarding the TEW-441PC/TEW-443PI, please refer to the User's Guide included on the Utility & Driver CD-ROM or contact Trendnet's Technical Support Department. 8