Thermador PCG364WL Instruction manual - Page 31
Before Calling for Service
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Before Calling for Service Checklist Before calling for service, check the following to avoid unnecessary service charges. Be sure to check these items first: • Is there a power outage in the area? • Is the household fuse blown or the circuit breaker tripped? • Is the rangetop disconnected from the electrical supply? If the burners do not ignite: • Are the burner caps properly aligned and seated in the burner bases? • Are the burner ports clogged? • Is a fuse blown or is the circuit breaker tripped? • Is the manual shut-off valve closed, preventing the flow of gas? Service Information Record Product Information For handy reference, copy the information below from the service label. Keep your invoice for Warranty validation. Model Number Serial Number Date of Purchase Also, enter this information on the Product Registration Form included with this product. Register your BSH product to ensure timely service and access to your product related information. You may register your product through one of the following ways: 1. Mail in the completed Thermador® product registration card. 2. Register your product at www.thermador.com. 3. Call us at Thermador customer service at 1-800-735-4328. Service Label The service label, showing the model and serial numbers of your rangetop, is located on the bottom of the rangetop chassis. This information is required if customer service is requested. Before installation, the model and serial numbers should be entered in the appropriate spaces on this page. After installation, accessing the information is difficult. Page. 31