Thermador SGS304FS User Manual - Page 19

Service Before Calling for Service Troubleshooting Chart Problem Burner(s) do not light / Ignitors do not spark Burner flame goes out unexpectedly Ignitors spark even though knobs are in the off position Cooking results are not what was expected Suggestion • Make sure that the gas shut off valve is in the ON position and the gas supply to the house is not shut off. • Make sure the burner caps are properly positioned and the burner ports are not clogged. Clear ports with a wire or straightened paper clip if clogged. • Make sure the igniters are clean and dry. • Check the power supply. It should be properly grounded with the correct polarity. Make sure the unit is plugged in and the circuit breaker is not tripped. • Make sure that there is no draft in the room. • When the electrical power connection has been activated at the first power up or reconnected after an outage, the igniters may spark once or twice even though all burner knobs are in the off position. • The cooktop is not level. • Cooking pan does not fit the surface being used. • Cookware is not the type or size recommended. Data Plate How to Obtain Service or Parts For handy reference, the serial tag information has been affixed to the underside of the rough-in box, underneath the cooktop. Data Plate For authorized service or parts information, call the number or write to the address listed inside the cover. We want you to remain a satisfied customer. If a problem comes up that cannot be resolved to your satisfaction, please let us know. Whether you write or call, please provide us with the Model Number, FD Number (product's unique identifier for customer service), and Date of Original Purchase or Installation. Figure 13: Data Plate Location English 17