Thermador VCIN36JP User Manual - Page 13

Service Before Calling Service Use the suggestions in the table below before calling for service to avoid service charges. Problem Noise during operation Noise when unit is off Fan blower does not work Lights hum Hood trips breaker Table 2: Troubleshooting Suggested Solution Some noise is normal do to vibration and air movement. Excessive noise could indicate one of the following: a) ductwork is too small / undersized b) ductwork is too large / oversized c) ductwork is loose d) transition is too small or is loose e) wood screws are not fully tightened f) loose screws in trim parts, etc. Check Installation Manual to verify that ductwork is the proper size. Tighten screws. Backflow flap on outside of duct wall cap moves with the wind. This is normal. a) Power supply is insufficient. b) Electrical wiring is incorrectly connected. See Installation Manual for further information. A slight hum is normal. a) Electrical wiring is incorrectly connected. b) Circuit is not sufficient. See Installation Manual for further information. How to Obtain Service or Parts We want you to remain a satisfied customer. If a problem comes up that cannot be resolved to your satisfaction please let us know. Whether you write or call, please provide us with the Model Number, Serial Number and Date of Original Purchase or Installation. To reach a service representative, see the contact information at the back page of the manual. Please be prepared with the information printed on your product data plate when calling. Product Data Rating Plate The data rating plate shows the model and serial number. Refer to the data plate on the appliance when requesting service. It is located on the frame behind the filter. Remove the filter to view it (Figure 6). 2 1 Data Rating Plate behind filter Figure 6: Data Rating Plate Location English 8