Tineco CARPET ONE SPOT Instruction Manual - Page 20

Troubleshooting

Page 20 highlights

Troubleshooting EN Problem The appliance does not turn on Fault indicator on handle display is on Power brush uninstalled indicator on Voice prompt: Please install the power brush and try again Brush roller tangled indicator on Voice prompt: The brush roller is stuck, please clean the brush roller WiFi indicator is off CWT empty indicator on Voice prompt: The clean water tank is lack of water, please add water DWT full indicator on Voice prompt: Please check the dirty water tank All lights off in operation Battery indicator in red LED loop illuminates red Self-cleaning button doesn't work The appliance shuts off automatically Voice prompt: Appliance is not upright. Check the appliance and restart it Possible cause 1. No power 2. Auto protection for overheating 1. Brush roller uninstalled or tangled 2. CWT empty 3. DWT full 4. Self-cleaning needed Solution 1. Charge the appliance 2. Restart after cooling down Check main unit display for detailed reasons The power brush is not installed Install power brush correctly The brush roller is blocked Remove blockages WiFi is not connected CWT is empty Follow the in-app guide to connect to WiFi Refill CWT The dirty water in DWT has Empty the dirty water and reached the MAX line then reinstall the DWT Battery overheat or malfunction Low battery Dirt sensor malfunction or blocked Self-cleaning only works when it's charging Cool the appliance down and restart Charge the appliance, or restart Remove blockages, clean the debris channel under DWT, or restart Place the appliance on charging base and connect to the charger Appliance is detected not upright Place the appliance upright or back on the charging base Note: If the above troubleshooting guide fails to provide a solution, please visit our website www.tineco.com for further support. 18

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EN
18
Troubleshooting
Problem
Possible cause
Solution
The appliance does not turn on
1. No power
2. Auto protection for
overheating
1. Charge the appliance
2. Restart after cooling down
Fault indicator on handle
display is on
1. Brush roller uninstalled or
tangled
2. CWT empty
3. DWT full
4. Self-cleaning needed
Check main unit display for
detailed reasons
Power brush uninstalled
indicator on
Voice prompt:
Please install the power brush
and try again
The power brush is not
installed
Install power brush correctly
Brush roller tangled indicator
on
Voice prompt:
The brush roller is stuck, please
clean the brush roller
The brush roller is blocked
Remove blockages
WiFi indicator is off
WiFi is not connected
Follow the in-app guide to
connect to WiFi
CWT empty indicator on
Voice prompt:
The clean water tank is lack of
water, please add water
CWT is empty
Refill CWT
DWT full indicator on
Voice prompt:
Please check the dirty water
tank
The dirty water in DWT has
reached the MAX line
Empty the dirty water and
then reinstall the DWT
All lights off in operation
Battery overheat or
malfunction
Cool the appliance down
and restart
Battery indicator in red
Low battery
Charge the appliance, or
restart
LED loop illuminates red
Dirt sensor malfunction or
blocked
Remove blockages, clean
the debris channel under
DWT, or restart
Self-cleaning button doesn’t
work
Self-cleaning only works
when it’s charging
Place the appliance on
charging base and connect
to the charger
The appliance shuts off
automatically
Voice prompt:
Appliance is not upright. Check
the appliance and restart it
Appliance is detected not
upright
Place the appliance upright
or back on the charging
base
Note:
If the above troubleshooting guide fails to provide a solution, please visit our website
www.tineco.com
for further support.