Toshiba BDX1200 Owners Manual - Page 46

English Recommended Action for a Remedy The product arrives damaged, incomplete, does not substantially match description or is not substantially fit for purpose. The product has warranty related fault that is within the timeframe specified by the Supplier's refund / exchange policy. The product has warranty related fault after the timeframe specified by the Supplier's refund / exchange policy. The product has physical damage or exhibits a fault not related to the Toshiba warranty. The product exhibits a fault not related to the Toshiba warranty but has third party extended warranty or insurance cover. Problems with repair service delivery or remedy. Contact your Supplier (or place of purchase). Return the product to your Supplier for refund or exchange, subject to and in accordance with the Supplier's policy. Contact the Toshiba Support Centre to determine and arrange the best service option for you. Contact the Toshiba Support Centre for a list of recommended Authorised Service Providers. Service shall be at Toshiba's or its Authorised Service Provider's rates and terms then in effect. Refer to the Third Party Extended Warranty or Insurance Cover information booklet or contact your Supplier. Contact your repairer directly. To Obtain Service 1. Read the owner's manual before operating. 2. Visit Toshiba's website for product technical updates (Please refer to "Toshiba Online Support" section. 3. Contact your Supplier and discuss the problem to eliminate issues related to setup, cables or connected devices. You will be referred to Toshiba Support Centre if the Supplier determines the problem is related to this Warranty. 4. If your Supplier is unable to assist you, call the Toshiba Support Centre within the Warranty period and no later than 30 days after the discovery of the claimed defect (whichever is the earlier). When you call the Toshiba Support Centre, a support representative will help you to diagnose the problem and identify the most likely method for remedy, including a suitable service point. Toshiba Online Support Technical support is available electronically on Toshiba's website www.mytoshiba.com.au or www.mytoshiba.co.nz, here you will find answers to many commonly asked technical questions in Australia and New Zealand, and support files. Additionally, you can register your product and obtain a list of ASPs nearest to you. Toshiba Support Centre Toshiba provides setup assistance in the first 90 days of purchase and telephone analysis of warranty related issues for the entire warranty period during normal business hours, 5 days a week. If appropriate, this may include referral to an ASP. If you seek technical phone support beyond this period including assistance to install, configure or troubleshoot the product or any third party device, this service is available at the applicable rates by contacting the Toshiba Service Centre. Australia : 13 30 70 New Zealand : 0800 445 439 Be sure to have the following information available before you call: •Your product's model and serial numbers •Applicable error messages or fault •Any peripherals or third-party accessories connected to your product If the warranty service provided does not meet the offer outlined in this document, please detail your concerns to Customer Relations, Information Systems Division, by a letter addressed to the below or email: [email protected]. Toshiba (Australia) Pty Limited ISD Customer Relations Building C, 12-24 Talavera Road or North Ryde NSW 2113 (Head Office) Australia 46 Toshiba (Australia) Pty Limited ISD Customer Relations PO BOX 350 North Ryde 1670 Australia