Toshiba M750 PPM75C-0S704R Users Manual Canada; English - Page 211
DVD Super Multi Double Layer Drive Kit II, Problem, Procedure
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Troubleshooting Problem Slow performance Procedure The files on the hard disk drive may be fragmented - in this instance you should run the disk Defragmentation utility to check the condition of your files and the hard disk drive. Please refer to the operating system's documentation or online Help File for further information on operating and using the Defragmentation utility. As a last resort you should reformat the hard disk drive and then reload the operating system and all other files and data. If you are still unable to resolve the problem, contact your reseller, dealer or service provider. DVD Super Multi (Double Layer) Drive Kit II For more information, refer to Chapter 4, Operating Basics. Problem Procedure You cannot access Make sure the drive's disc tray is securely a CD/DVD in the drive closed. Press gently until it clicks into place. Check whether the drive power is on. If the power is off, press the FN + Tab hot key and turn on the power. Open the disc tray and make sure the CD/DVD is properly seated. It should lie flat with the label facing up. A foreign object in the disc tray could block laser light from reading the CD/DVD. Make sure there is no obstruction. Remove any foreign object. Check whether the CD/DVD is dirty. If it is, wipe it with a clean cloth dipped in water or a neutral cleaner. Refer to the Media care section in Chapter 4 for details on cleaning. Some CD/DVDs run correctly, but others do not The software or hardware configuration may be causing a problem. Make sure the hardware configuration matches your software's needs. Check the CD/DVD's documentation. User's Manual 8-10