Toshiba MET400-OR User Guide - Page 106

Troubleshooting, Problem, Cause, Action, Reference

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If you have problems Troubleshooting 105 There may be times, if an error occurs, when you may see one of the messages below. If you encounter any of these messages, you will need to reset the gigabeat®. Messages: ❖ Connect the gigabeat® to a computer. ❖ Update or restore the gigabeat® using the computer application. See the User's Manual for more information. ❖ Contact manufacturer for repair. When powering on your gigabeat® after you have performed a reset, the gigabeat® will display the start screen. If the start screen is not displayed and the error message appears again, contact the gigabeat® call center at 1-877-250-8595 or 1-949-583-3212 for assistance. Or, you can visit the website at www.gigabeatsupport.toshiba.com. Troubleshooting Some problems you may encounter when using your gigabeat® are relatively easy to identify and solve. This section covers problems you may encounter and suggested actions. Problem Cause The gigabeat® does The remaining not turn on, or does battery power is not operate when low. buttons are pressed. The gigabeat® is locked. The gigabeat® is currently connected to a computer. Data cannot be played. Audio data is not available. Action Reference page Connect the See "Charging the gigabeat® to a built-in computer using battery/Connecting the USB cable your computer and and charge the the gigabeat®" on gigabeat® battery. page 16. Release the Lock See "Getting Started switch to unlock with Your the gigabeat®. gigabeat®" on page 14. The gigabeat® cannot be operated while being connected to a computer. See "Charging the built-in battery/Connecting your computer and the gigabeat®" on page 16 Transfer audio See "Transferring data to the audio files on your gigabeat® using computer to the Windows Media® gigabeat®" on Player 11 or 10. page 27.

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105
If you have problems
Troubleshooting
There may be times, if an error occurs, when you may see one of
the messages below. If you encounter any of these messages, you
will need to reset the gigabeat
®
.
Messages:
❖
Connect the gigabeat
®
to a computer.
❖
Update or restore the gigabeat
®
using the computer application.
See the User’s Manual for more information.
❖
Contact manufacturer for repair.
When powering on your gigabeat
®
after you have performed a
reset, the gigabeat
®
will display the start screen.
If the start screen is not displayed and the error message appears
again, contact the gigabeat
®
call center at 1-877-250-8595 or
1-949-583-3212 for assistance. Or, you can visit the website at
www.gigabeatsupport.toshiba.com
.
Troubleshooting
Some problems you may encounter when using your gigabeat
®
are
relatively easy to identify and solve. This section covers problems
you may encounter and suggested actions.
Problem
Cause
Action
Reference page
The gigabeat
®
does
not turn on, or does
not operate when
buttons are pressed.
The remaining
battery power is
low.
Connect the
gigabeat
®
to a
computer using
the USB cable
and charge the
gigabeat
®
battery.
See
“Charging the
built-in
battery/Connecting
your computer and
the gigabeat®” on
page 16.
The gigabeat
®
is
locked.
Release the Lock
switch to unlock
the gigabeat
®
.
See
“Getting Started
with Your
gigabeat®” on
page 14.
The gigabeat
®
is
currently
connected to a
computer.
The gigabeat
®
cannot be
operated while
being connected
to a computer.
See
“Charging the
built-in
battery/Connecting
your computer and
the gigabeat®” on
page 16
Data cannot be
played.
Audio data is not
available.
Transfer audio
data to the
gigabeat
®
using
Windows Media
®
Player 11 or 10.
See
“Transferring
audio files on your
computer to the
gigabeat®” on
page 27.