Toshiba P10 PTSB3A-00S001 User Manual - Page 179
DVD-ROM&CD-R/RW drive
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Troubleshooting Check the type of CD/DVD you are using. The drive supports: DVD-ROM: DVD-ROM, DVD-Video CD-ROM: CD-DA, CD-Text, Photo CD (single/multi-session), CD-ROM Mode 1, Mode 2, CD-ROM XA Mode 2 (Form1, Form2), Enhanced CD (CD-EXTRA), Addressing Method 2 Check the region code on the DVD. It must match that on the DVD-ROM. Region codes are listed in the Optical disc drives section in Chapter 2, The Grand Tour. DVD-ROM&CD-R/RW drive For more information, refer to Chapter 4, Operating Basics. Problem Procedure You cannot access Make sure the drive's disc tray is securely a CD/DVD in the drive closed. Press gently until it clicks into place. Open the disc tray and make sure the CD/DVD is properly seated. It should lie flat with the label facing up. A foreign object in the disc tray could block laser light from reading the CD/DVD. Make sure there is no obstruction. Remove any foreign object. Check whether the CD/DVD is dirty. If it is, wipe it with a clean cloth dipped in water or a neutral cleaner. Refer to the Media care section in Chapter 4 for details on cleaning. Some CD/DVDs run correctly, but others do not The software or hardware configuration may be causing a problem. Make sure the hardware configuration matches your software's needs. Check the CD/DVD's documentation. User's Manual 8-10