Toshiba P100 PSPA3C-JR100F Users Manual Canada; English - Page 158
Password, DVD-ROM&CD-R/RW drive, Problem, Procedure, Cannot enter
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Troubleshooting Password Problem Cannot enter password Procedure Refer to Chapter 6, Power and Power-Up Modes. DVD-ROM&CD-R/RW drive For more information, refer to Chapter 4, Operating Basics. Problem Procedure You cannot access a disc in the drive Make sure the drive's drawer is securely. Press gently until it clicks into place. Open the drawer and make sure the disc is properly seated. It should lie flat with the label facing up. A foreign object in the drawer could block laser light from reading the disc. Make sure there is no obstruction. Remove any foreign object. Check whether the disc is dirty. If it is, wipe it with a clean cloth dipped in water or a neutral cleaner. Refer to Media Care section in Chapter 4 for details on cleaning. Some discs run correctly, but others do not The software or hardware configuration may be causing a problem. Make sure the hardware configuration matches your software's needs. Check the disc's documentation. Check the type of disc you are using. The drive supports: DVD-ROM: DVD-ROM, DVD-Video CD-ROM: CD-DA, CD-Text, Photo CD™ (single/multi-session), CD-ROM Mode 1, Mode 2, CD-ROM XA Mode 2 (Form1, Form2), Enhanced CD (CD-EXTRA), CD-G (Audio CD only) Recordable: CD-R, CD-RW Check the region code on the DVD. It must match that on the DVD-ROM&CD-R/RW drive. Region codes are listed in the Optical Disc drive section in Chapter 2, The Grand Tour. 9-8 User's Manual