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Toshiba P25W-C2300-4K Satellite/Satellite Pro P20W-C Series Windows 10 Users G - Page 145

General tips for installing hardware and, software

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145 If Something Goes Wrong Develop good computing habits 1 In the Search field, type Save backup copies of your files with File History. 2 Click or touch Save backup copies of your files with File History and follow the on-screen instructions to back up your files. For additional Help, press the FN + ( ) keys to launch the Windows Help and Support screen. Search for "back up files." General tips for installing hardware and software Here are a few tips to help ensure safe and easy installation of new hardware (printers, pointing devices, external hard drives, optional external writable optical disc drives, scanners, etc.) and software applications like Microsoft Office and Adobe® Photoshop®, or utility software such as special toolbars for your web browser. ❖ Create a restore point (refer to "Saving system configuration with restore points" on page 142). Before installing anything, use the System Restore utility to set a restore point (see the section titled restore points). If anything goes wrong, you will then be able to easily restore the Windows operating system to the state it was in prior to the installation, undoing any changes that the installation process introduced. ❖ Back up your critical data (see "Backing up your data or your entire computer with the Windows operating system" on page 144). ❖ Have your back up media on hand in case you need any files from them. ❖ Do not guess - follow directions carefully! It is often necessary to run an installation utility first - before connecting a new hardware item to the computer. If the device is connected first, it may be very difficult to complete the installation successfully. Always carefully follow the installation instructions that accompany the hardware or software. ❖ Restart the Windows operating system. Always restart the Windows operating system after each installation, even if the installation utility does not prompt you to do so. This will ensure that the installation is completed, and will clean up anything that the installation utility left behind.

Section	Page
Satellite Radius™ 12 User’s Guide	1
Contents	19
Introduction	25
This guide	27
Safety icons	28
Other icons used	28
Your computer’s features and specifications	29
Documentation	29
Service options	29
Chapter 1: Getting Started	30
Selecting a place to work	30
Setting up a work environment	30
Keeping yourself comfortable	31
Computer user comfort recommendations	31
Good Working Posture	31
Using the notebook with an external keyboard, mouse or monitor	32
Typing style	33
Taking breaks and varying tasks	34
Mobile computing tips	34
Transporting the notebook	34
Seeking additional help	35
Check list	35
Precautions	36
Important information on your computer’s cooling fan	38
Setting up your computer	38
Adding memory	39
Connecting to a power source	39
Charging the main battery	41
Using the computer for the first time	41
Initial setup	41
Using the Start menu	42
Registering your computer with Toshiba	43
To Shut down your computer	43
To Restart your computer	44
To place your computer in Sleep mode	44
Adding optional external devices	45
Recovering the Internal Storage Drive	45
Creating a recovery drive	46
Restoring from a recovery drive	47
Reset your PC	48
Using the touchpad	50
Adjusting touchpad settings	52
Disabling or enabling the touchpad	53
Connecting an external device	53
Using external display devices	54
Selecting video cables	54
Connecting an HDMI-compatible television or display device	54
Directing the display output when you turn on the computer	54
Adjusting the quality of the external display	56
Customizing your computer’s settings	56
Caring for your computer	56
Cleaning the computer	56
Moving the computer	57
Chapter 2: Learning the Basics	58
Computing tips	58
Display configuration modes	60
Screen Auto-rotation	61
Using the keyboard	61
Function keys	62
Backlit keyboard	62
Special Windows keys	62
Touch screen	63
Touch screen navigation	63
Mouse properties	64
Starting an app	65
Saving your work	65
Backing up your work	66
Toshiba’s online resources	66
Chapter 3: Mobile Computing	67
Toshiba’s energy-saver design	67
Running the computer on battery power	67
Battery Notice	68
Power management	69
Charging the main battery	69
Charging the RTC battery	70
Monitoring battery power	71
Determining remaining battery power	72
What to do when the main battery runs low	73
Setting battery notifications	73
Conserving battery power	74
Power Plans	74
Using the eco power plan	76
Changing the main battery	76
Taking care of your battery	76
Safety precautions	77
Maintaining your battery	77
Disposing of your computer	77
Traveling tips	78
Chapter 4: Exploring Your Computer’s Features	79
Exploring the desktop	79
Finding your way around the desktop	80
Windows Store	84
Setting up for communications	84
Connecting your computer to a network	85
Windows Hello for Fast and Easy Login	86
Exploring audio features	87
Recording sounds	87
Using external speakers or headphones	88
Using the Web Camera	89
Using the Memory card reader	89
Inserting memory media	90
Removing memory media	90
Chapter 5: Utilities and Applications	92
eco Utility	93
Password Utility	94
Using a supervisor password	94
Using a user password	96
Deleting a user password	98
System Settings	99
Sleep Utilities	101
USB Sleep and Charge	101
Enabling/Disabling USB Sleep and Charge	103
Power supply mode settings	103
Service Station	105
Chroma Tune for TOSHIBA	106
Toshiba’s Wide-Color Gamut Laptop	106
Technicolor Color Certified	106
Chroma Tune	106
Color Space Control	107
ICC Profile Management	107
How to Use Chroma Tune	108
App Sync	109
Chapter 6: If Something Goes Wrong	110
Problems that are easy to fix	110
Problems when you turn on the computer	111
The Windows operating system is not working	113
Using Startup options to fix problems	114
Internet problems	116
Power and the battery	116
Keyboard help	118
Perform a complete power cycle	118
Uninstall the keyboard driver	118
Download the latest keyboard driver	119
Perform a system restore	120
Clean the keyboard	120
Touchpad help	120
Disable then enable the touchpad	120
Install an external mouse	121
Perform a complete power cycle	121
Uninstall the touchpad driver	121
Download the latest touchpad driver	122
Perform a system restore	123
Adjust the touchpad properties	123
Display problems	123
Disk or storage drive problems	125
Error-checking	125
Web Camera help	127
Testing your internal Web Camera	127
Uninstall the Web Camera driver	127
Perform a system restore	128
Check for problems with third party applications	129
System Recovery	129
Sound help	129
Use the Sound troubleshooter	129
Check and set default speakers	130
Uninstall the audio driver	131
Download the latest sound driver	132
Perform a system restore	132
Printer problems	133
Wireless networking problems	134
Connecting to the Internet	135
Using a wireless connection	135
Troubleshooting an Internet connection – Verify network status	136
Troubleshooting an Internet connection – Verify hardware	136
Uninstall the network adapter driver	137
Troubleshooting an Internet connection – How to verify TCP/IP	138
Downloading drivers and updates	139
Using Toshiba Service Station	139
Manually download and install drivers and updates	140
How to determine the correct drivers to download	140
Develop good computing habits	141
Data and system configuration backup in the Windows operating system	142
Additional help	147
If you need further assistance	147
Contacting Toshiba	148
Other Toshiba Internet Web sites	148
Toshiba’s worldwide offices	148
Appendix A: TOSHIBA Function Keys	150
Functions	150
Cortana	151
Display brightness	151
Output (Display switch)	152
Disabling or enabling the touchpad	152
Media buttons	153
Volume Mute	153
Disabling or enabling wireless devices	153
Keyboard backlight	153
Zoom In/Out	154
Zoom (Display resolution)	154
Appendix B: Power Cord/Cable Connectors	155
Glossary	156
A	158
B	158
C	160
D	161
E	162
F	163
G	163
H	163
I	164
K	164
L	164
M	165
N	166
O	166
P	166
R	167
S	168
T	169
U	169
W	169

Match case Limit results 1 per page

145

If Something Goes Wrong

Develop good computing habits

In the

field, type

Save backup copies of your

files with File History

Click or touch

Save backup copies of your files with

File History

and follow the on-screen instructions to

back up your files.

For additional Help, press the

+ (

) keys to launch the

Windows Help and Support screen. Search for “back up

files.”

General tips for installing hardware and

software

Here are a few tips to help ensure safe and easy installation

of new hardware (printers, pointing devices, external hard

drives, optional external writable optical disc drives, scanners,

etc.) and software applications like Microsoft Office and

Adobe

Photoshop

, or utility software such as special

toolbars for your web browser.

❖

Create a restore point (refer to

“Saving system

configuration with restore points” on page 142

). Before

installing anything, use the System Restore utility to set

a restore point (see the section titled restore points). If

anything goes wrong, you will then be able to easily

restore the Windows operating system to the state it was

in prior to the installation, undoing any changes that the

installation process introduced.

❖

Back up your critical data (see

“Backing up your data or

your entire computer with the Windows operating

system” on page 144

❖

Have your back up media on hand in case you need any

files from them.

❖

Do not guess

follow directions carefully! It is often

necessary to run an installation utility first

before

connecting a new hardware item to the computer. If the

device is connected first, it may be very difficult to

complete the installation successfully. Always carefully

follow the installation instructions that accompany the

hardware or software.

❖

Restart the Windows operating system. Always restart

the Windows operating system after each installation,

even if the installation utility does not prompt you to do

so. This will ensure that the installation is completed,

and will clean up anything that the installation utility left

behind.