Toshiba PA3778U-1PRP dynadock V User Guide - Page 47

Troubleshooting and Support 47 Toshiba Support Problem(s) The dynadock™ is not charging the USB device. My real-time device (for example, a Web camera, microphone, or speakers) does not operate properly when connected to the dynadock™. Solution(s) Make sure that the USB device is connected to the front powered USB port. Make sure the AC adaptor is firmly connected to the dynadock™ and a live electrical outlet. Some USB devices may not support this feature. Due to USB bandwidth limitations, real-time devices (for example, Web cameras, microphones, and speakers) may not operate properly if more than two such devices are connected to the dynadock™ at the same time. Other Problem(s) Solution(s) My computer's display is Make sure your Windows® operating system is updated with showing a blue error screen, the latest available Service Pack from Microsoft®. Your after I connected the computer BIOS (Basic Input/Output System) may also need to dynadock™ to my computer. be updated. Refer to the your computer manufacturer's Web site for more information. Restart your computer after updating the operating system and/or the BIOS, and try using the dynadock™ again. The blue error screen may be unrelated to the dynadock™. Refer to the documentation that came with your computer and your computer manufacturer's Web site for more information. Toshiba Support If you require additional help or are still having problems operating the dynadock™, you may need to contact Toshiba for additional technical assistance. Before you call Since some problems may be related to software or the operating system, it is important that you investigate other sources of assistance first. Try the following, before contacting Toshiba: ❖ Review the user's manual and/or troubleshooting sections in the documentation supplied with your software and/or peripheral devices.