Toshiba Portege M100 User Guide - Page 214
DVD operating problems - video controller
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214 If Something Goes Wrong DVD operating problems My browser can not find a site I bookmarked. The World Wide Web is constantly changing. A site you bookmarked yesterday may not be available today or its server may be down to temporary repair. Try again later. DVD operating problems If you experience a problem playing DVDs, you may be able to fix the problem yourself. For general problems playing a DVD title, try the following steps: 1 Check that the disc is in a format that the drive supports DVD-ROM. 2 Ensure that the drive is properly installed in the SelectBay. It must be inserted completely. 3 Ensure that the disc is properly inserted in the drive tray. 4 Ensure that the Display properties are not True Color (24bit). If it is set to 24-bit color, there will be a video format error. To verify your display settings: ❖ Click Start, Control Panel, Appearance and Themes, and double-click Display. ❖ Click on the Settings tab and check the Color Palette. It should be set to High Color (16-bit). ❖ If it is not set to High Color, change the settings to 16-bit color and click OK. 5 Clean the disc and try again. A dirty drive can also cause audio problems. If you have tried several discs and all fail, consider sending your drive to an authorized service provider to get it cleaned. 6 Verify that your computer recognizes your DVD-ROM drive. To do this: Double-click the My Computer icon on the desktop. The DVD-ROM drive should appear in the list.