Toshiba R850 PT520C-01R002 Users Manual Canada; English - Page 173
Fingerprint Sensor, USB device
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Fingerprint Sensor Problem Reading of the fingerprint was not successful. The fingerprint cannot be read due to injuries to the finger. Procedure In this instance you should try the fingerprint reading operation again using the correct finger position - please refer to Using the Fingerprint Sensor in Chapter 3, Operating Basics for further information. Alternatively, you should try the recognition process again using another enrolled finger. The fingerprint sensor compares and analyzes the unique characteristics in a fingerprint. However, there may be instances where certain users are unable to register their fingerprints due to insufficient unique characteristics in their fingerprints. The recognition success rate may differ from user to user. In this instance you should try the recognition process again using another enrolled finger. However, if fingerprints from all the enrolled fingers cannot be read, you should instead log into the computer by using the keyboard to input the password. If you are still unable to resolve the problem, contact TOSHIBA Support. USB device In addition to the information in this section, please also refer to the documentation supplied with your USB device. Problem Procedure USB device does not Remove the USB device from the computer and work then reconnect it to a free port in order to ensure it is firmly attached. Ensure that any required USB device drivers are properly installed - to achieve this you should refer to both the device documentation and the operating system documentation. Sleep and Charge function For more information and settings, please refer to the Using the TOSHIBA Sleep Utility section in Chapter 4, Utilities & Advanced Usage. User's Manual 6-12