Toshiba Satellite A200 PSAE3C-08508C Users Manual Canada; English - Page 145

Troubleshooting, Problem solving process

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Satellite A200/Satellite Pro A200 Chapter 9 Troubleshooting TOSHIBA designed the computer for durability. However, should problems occur, following the procedures in this chapter can help to determine the cause. All readers should become familiar with this chapter. Knowing what might go wrong can help prevent problems from occurring. Problem solving process Resolving problems will be much easier if you observe the following guidelines: ■ Stop immediately when you recognize a problem exists. Further action may result in data loss or damage. You may destroy valuable problemrelated information that can help solve the problem. ■ Observe what is happening. Write down what the system is doing and what actions you performed immediately before the problem occurred. If you have a printer attached, print a copy of the screen using PrtSc. ■ Isolate the problem. Using the tools available to you, such as the troubleshooting tips in this chapter, try to discover the specific actions that caused the problem. The questions and procedures offered in this chapter are meant as a guide, they are not definitive problem solving techniques. Many problems can be solved simply, but a few may require help from your dealer. If you find you need to consult your dealer or others, be prepared to describe the problem in as much detail as possible. User's Manual 9-1

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User’s Manual
9-1
Satellite A200/Satellite Pro A200
Chapter 9
Troubleshooting
TOSHIBA designed the computer for durability. However, should problems
occur, following the procedures in this chapter can help to determine the
cause.
All readers should become familiar with this chapter. Knowing what might
go wrong can help prevent problems from occurring.
Problem solving process
Resolving problems will be much easier if you observe the following
guidelines:
■
Stop immediately when you recognize a problem exists. Further action
may result in data loss or damage. You may destroy valuable problem-
related information that can help solve the problem.
■
Observe what is happening. Write down what the system is doing and
what actions you performed immediately before the problem occurred.
If you have a printer attached, print a copy of the screen using PrtSc.
■
Isolate the problem. Using the tools available to you, such as the
troubleshooting tips in this chapter, try to discover the specific actions
that caused the problem.
The questions and procedures offered in this chapter are meant as a guide,
they are not definitive problem solving techniques. Many problems can be
solved simply, but a few may require help from your dealer. If you find you
need to consult your dealer or others, be prepared to describe the problem
in as much detail as possible.