Toshiba Satellite A200 PSAE3C-FT308C Users Manual Canada; English - Page 158

CD-RW/DVD-ROM drive, Operating Basics, Media Care, optical disc, The Grand Tour

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Troubleshooting Problem Procedure Character display In data transmission, make sure the parity bit and becomes garbled stop bit settings correspond with those of the during a communication remote computer. Check the flow control and communication protocol. You cannot receive an Check the "rings before auto answer" setting in incoming call your communications application. If problems persist, contact your dealer. CD-RW/DVD-ROM drive For more information, refer to Chapter 4, Operating Basics. Problem Procedure You cannot access a disc in the drive Make sure the drive's drawer is securely closed. Press gently until it clicks into place. Open the drawer and make sure the disc is properly seated. It should lie flat with the label facing up. A foreign object in the drawer could block laser light from reading the disc. Make sure there is no obstruction. Remove any foreign object. Check whether the disc is dirty. If it is, wipe it with a clean cloth dipped in water or a neutral cleaner. Refer to Media Care section in Chapter 4 for details on cleaning. Some discs run The software or hardware configuration may be correctly, but others do causing a problem. Make sure the hardware not configuration matches your software's needs. Check the disc's documentation. Check the type of disc you are using. The drive supports: DVD-ROM: DVD-ROM, DVD-Video CD-ROM: CD-DA, CD-Text, Photo CD™ (single/multi-session), CD-ROM Mode 1, Mode 2, CD-ROM XA Mode 2 (Form1, Form2), Enhanced CD (CD-EXTRA), CD-G (Audio CD only) Recordable: CD-R, CD-RW Check the region code on the DVD. It must match that on the CD-RW/DVD-ROM drive. Region codes are listed in the optical disc section in Chapter 2, The Grand Tour. 9-14 Satellite A200/Satellite Pro A200

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9-14
Satellite A200/Satellite Pro A200
Troubleshooting
CD-RW/DVD-ROM drive
For more information, refer to Chapter 4,
Operating Basics
.
Character display
becomes garbled
during a communication
In data transmission, make sure the parity bit and
stop bit settings correspond with those of the
remote computer.
Check the flow control and communication
protocol.
You cannot receive an
incoming call
Check the "rings before auto answer" setting in
your communications application.
If problems persist, contact your dealer.
Problem
Procedure
Problem
Procedure
You cannot access a
disc in the drive
Make sure the drive's drawer is securely closed.
Press gently until it clicks into place.
Open the drawer and make sure the disc is
properly seated. It should lie flat with the label
facing up.
A foreign object in the drawer could block laser
light from reading the disc. Make sure there is no
obstruction. Remove any foreign object.
Check whether the disc is dirty. If it is, wipe it with
a clean cloth dipped in water or a neutral cleaner.
Refer to
Media Care
section in Chapter 4 for
details on cleaning.
Some discs run
correctly, but others do
not
The software or hardware configuration may be
causing a problem. Make sure the hardware
configuration matches your software's needs.
Check the disc's documentation.
Check the type of disc you are using. The drive
supports:
DVD-ROM:
DVD-ROM, DVD-Video
CD-ROM:
CD-DA, CD-Text, Photo CD™
(single/multi-session), CD-ROM
Mode 1, Mode 2, CD-ROM XA
Mode 2 (Form1, Form2), Enhanced
CD (CD-EXTRA), CD-G (Audio CD
only)
Recordable:
CD-R, CD-RW
Check the region code on the DVD. It must match
that on the CD-RW/DVD-ROM drive. Region
codes are listed in the
optical disc
section in
Chapter 2,
The Grand Tour
.