Toshiba Satellite C870 PSCBAC-09803H Users Manual Canada; English
Toshiba Satellite C870 PSCBAC-09803H Manual
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- Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 1
User's Manual Satellite L870/L870D/L875/L875D Satellite Pro L870/L870D Satellite C870/C870D Satellite Pro C870/C870D Satellite S870/S870D/S875/S875D series - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 2
10 Disposing of the computer and the computer's batteries 1-11 Optical disc drive safety instructions 1-11 General Precautions 1-13 Information for Wireless Devices 1-15 Legal Footnotes 1-22 4-14 Using CyberLink MediaShow 6 for TOSHIBA 4-19 Wireless communications 4-20 User's Manual ii - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 3
5-4 TOSHIBA Password utility 5-6 TOSHIBA System Settings 5-8 TOSHIBA Media Player by sMedio TrueLink 5-14 TOSHIBA PC Health Monitor 5-15 System Recovery 5-17 Troubleshooting Problem solving process 6-1 Hardware and system checklist 6-4 TOSHIBA support 6-15 Index Glossary User's Manual iii - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 4
User's Manual iv - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 5
and is subject to civil damages or criminal action. Please comply with copyright laws in making any reproduction from this manual. Disclaimer This manual has been validated and reviewed for accuracy. The instructions and descriptions it contains are accurate for your computer at the time of this - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 6
and registered trademarks not listed above may be used in this manual. Regulatory Information FCC information FCC notice "Declaration of Conformity energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 7
notebook and the electronic accessories including the supplied power adapter, the Radio Equipment and Telecommunications Terminal Equipment Directive 1999/5/EC in case of implemented User's Manual 1-3 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 8
the system (PC plus options/cables) still fulfils the required standards. To avoid general EMC problems, the following guidance should be noted: Only CE marked options should be connected/implemented Only of this product in environments with explosive atmospheres is not permitted. User's Manual 1-4 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 9
, please visit our website (http://eu.computers.toshiba-europe.com) or contact your local city office or the shop where you purchased the product. User's Manual 1-5 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 10
ISO 9241-307 standards. If the number of pixel failures is less than this standard, they will not be counted as defect or failure. User's Manual 1-6 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 11
licenses are BSD-style Open Source licenses. In case of any license issues related to OpenSSL please contact [email protected]. OpenSSL License User's Manual 1-7 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 12
SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY written by Tim Hudson ([email protected]). */ Original SSLeay License User's Manual 1-8 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 13
AUTHOR OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF User's Manual 1-9 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 14
on how it is used. Visit http://www.eu-energystar.org or http:// www.energystar.gov for more information regarding the ENERGY STAR Program. User's Manual 1-10 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 15
a laser system. To ensure proper use of this product, please read this instruction manual carefully and retain for future reference. Should the unit ever require maintenance, contact an authorized service location. Use of controls, adjustments or the performance of procedures other than those - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 16
Optiarc, Inc. DVD SuperMulti with Double Layer Complies with 21 CFR, Chapter 1, Subchapter J. Sony Optiarc Inc. 1-11-1 Osaki Shinagawa-ku, Tokyo, 141-0032, Japan User's Manual 1-12 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 17
as a "CLASS 1 LASER PRODUCT." To use this model properly, read the instruction manual carefully and keep this manual for your future reference. In case of any trouble with this model, please contact your nearest "AUTHORIZED service station." To prevent direct exposure to the laser beam, do not try - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 18
. Liquids and corrosive chemicals. Stress injury Carefully read the Instruction Manual for Safety and Comfort. It contains information on the prevention been used for a long time, avoid direct contact with the metal plate supporting the various interface ports as this can become hot. The surface of - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 19
Safety and Comfort All important information on the safe and proper use of this computer is described in the enclosed Instruction Manual for Safety and Comfort. Be sure to read it before using the computer. Information for Wireless Devices Wireless LAN Interoperability The Wireless LAN is compatible - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 20
problem, immediately turn off either one of your Bluetooth or Wireless LAN. Please visit http://www.pc.support where the risk of interference to other devices or services is perceived or identified as harmful. If you strict accordance with the manufacturer's instructions as described in the user - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 21
authorization is required. Luxembourg: Implemented General authorization required for network and service supply. Norway: Implemented This subsection does not apply for the geographical Luxembourg: Implemented General authorization required for network and service supply. User's Manual 1-17 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 22
and warehouse areas, and on board aircraft. 1. Permitted to use for local networks of aircraft crew service communications on board aircraft in area of the airport and at all stages of flight. 2. Permitted to outdoor usage. The user should use the wireless LAN utility to User's Manual 1-18 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 23
the usual operating configuration, the distance between the antenna and the user should not be less than 20cm. Please refer to the computer user's manual for the details regarding antenna location. The installer of this radio equipment must ensure that the antenna is located or pointed such that it - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 24
or turn off the source of emissions. 3. Contact an authorized TOSHIBA service provider if you have problems with interference caused by this product to Other Radio Stations. 2. Indication for DS : This equipment uses DS-SS modulation. 3. OF : This equipment uses OFDM modulation. User's Manual 1-20 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 25
the band of mobile object identification systems. 4. About the JEITA 5GHz Wireless LAN supports W52/W53/W56 Channel. Device Authorization This device obtains the Technical Regulation Conformity Certification equipment: RTL8723AE DSP Research, Inc. Approval Number: D111514003 User's Manual 1-21 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 26
Footnotes Non-applicable Icons Certain computer chassis are designed to accommodate all possible configurations for an entire product series. Therefore, please be aware that User's Manual 1-22 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 27
conditions. Read additional restrictions in your product documentation. Contact TOSHIBA technical service and support, refer to TOSHIBA support section for more information. 64-Bit Computing 64-bit processors are Input/Output System) 64-bit Device drivers 64-bit applications User's Manual 1-23 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 28
system memory available for other computing activities. The amount of main system memory allocated to support graphics may vary depending on the graphics system, applications utilized, system memory size and other the product includes one or more pre-installed operating systems, User's Manual 1-24 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 29
protection standards included in certain media may prevent or limit recording or viewing of the media. Messages Messages are used in this manual to bring important information to your attention. Each type of message is identified as shown below. Indicates a potentially hazardous situation, which - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 30
Pay attention! A caution informs you that improper use of equipment or failure to follow instructions may cause data loss or damage your equipment. Please read. A note is a hint or advice that helps you make best use of your equipment. User's Manual 1-26 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 31
Personal Computer Battery pack (Is preinstalled in some computers) AC adaptor and power cord (2-pin plug or 3-pin plug) Documentation User Information Guide Instruction Manual for Safety and Comfort If any of the items are missing or damaged, contact your dealer immediately. Conventions This - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 32
on your keyboard to go to Start screen. For detailed information, please refer to the Windows Help and Support. Using your product for the first time Be sure to read the enclosed Instruction Manual for Safety and Comfort for information on the safe and proper use of this computer. It is intended to - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 33
regions, please buy power cords that conform to safety rules and regulations in the particular region. Do not use a 3-pin to 2-pin conversion plug. User's Manual 2-3 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 34
or AC adaptor on a flat and hard surface that is resistant to heat damage. Refer to the enclosed Instruction Manual for Safety and Comfort for detailed precautions and handling instructions. 1. Connect the power cord to the AC adaptor. Figure 2-1 Connecting the power cord to the AC adaptor (2-pin - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 35
display panel's hinges and cause damage. Do not press or push on the display panel. Do not lift the computer by the display panel. User's Manual 2-5 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 36
power 1 1. Power button Initial setup The Windows 8 Startup Screen will be the first screen displayed when you turn on the power. Follow the on-screen instructions on each screen in order to properly install the operating system. User - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 37
For detailed information on what is new and how to operate Windows 8, please refer to the Windows Help and Support. Turning off the power The power can be turned off in one of the following modes, either Shut on immediately - wait a short period to avoid any potential damage. User's Manual 2-7 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 38
to Sleep Mode while transferring data to external media, such as USB devices, memory media or other external memory devices. Data will be lost. User's Manual 2-8 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 39
can lengthen the overall operating time by turning it off into Hibernation Mode Sleep Mode will consume more power while the computer is off. User's Manual 2-9 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 40
contents of memory to the Hard Disk Drive. However, for safety sake, it is best to save your data manually. Data will be lost if you remove the battery or disconnect the AC adaptor before the save is completed. in Power menu, you need to setup according to the following steps: User's Manual 2-10 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 41
the power to any peripheral devices. Do not turn the computer or devices back on immediately. Wait a moment to let all capacitors fully discharge. User's Manual 2-11 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 42
is being correctly supplied from the AC power adaptor. Please refer to the Monitoring of power condition section for more information on this feature. User's Manual 3-1 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 43
model of AC adaptor supplied with the computer at the time of purchase - using the wrong AC adaptor can cause damage to the computer. User's Manual 3-2 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 44
slot * Provided with some models. Product appearance depends on the model you purchased. Headphone jack A 3.5 mm mini headphone jack enables connection of stereo headphones. User's Manual 3-3 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 45
A connector HDMI cable. LAN jack This jack lets you connect to a LAN. The adaptor has built-in support for Ethernet LAN (10 megabits per second, 10BASE-T), Fast Ethernet LAN (100 megabits per second, 100BASE-TX). LAN cable to the LAN jack. It could cause damage or malfunction. User's Manual 3-4 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 46
the underside of the computer. You should ensure that the display is closed before the computer is turned over to avoid causing any damage. User's Manual 3-5 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 47
circuit, which can cause damage and fire, possibly resulting in serious injury. Carefully clean the dust on the cooling vents' surface using a soft cloth. User's Manual 3-6 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 48
- please refer to the Sound System and Video mode section for more information. The Web Camera LED glows when the Web Camera is operating. User's Manual 3-7 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 49
the system. The internal keyboard provides the dedicated numeric keys, dedicated cursor control keys, and keys. Refer to the The Keyboard section for details. User's Manual 3-8 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 50
. To check which type of processor is included in your model, open the TOSHIBA PC Diagnostic Tool Utility by clicking Desktop -> Desktop Assist -> Support & Recovery -> PC Diagnostic Tool. Legal Footnote (CPU) For more information regarding CPU, please refer to the Legal Footnotes section. User - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 51
the TOSHIBA PC Diagnostic Tool Utility by clicking Desktop -> Desktop Assist -> Support & Recovery -> PC Diagnostic Tool. Please note that part of the hard disk's overall capacity is reserved as administration space. In this manual, the word "HDD" or "Hard disk drive" also refers to the - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 52
any one time. Therefore, software written for a given video mode will run on any computer that supports that mode. Legal Footnote (Graphics Processing Unit (GPU)) For more information regarding Graphics Processing Unit (GPU LCD. This feature can be used if the computer is: User's Manual 3-11 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 53
or no charge • Operates • No charge • LED: white • Operates • Charge • LED: amber Power off (no operation) • No charge • LED: white • Quick charge • LED: amber User's Manual 3-12 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 54
charge is low. The AC adaptor must be connected in order to recharge the battery. Indicates a problem with the power supply. You should initially try plugging the AC adaptor into another power outlet - if will occur regardless of whether the computer's power is on or off. User's Manual 3-13 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 55
% (noncondensing) Wet-bulb temperature 29°C maximum Conditions Operating Non-operating Altitude (from sea level) -60 to 3,000 meters -60 to 10,000 meters maximum User's Manual 3-14 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 56
SDA Data Signal I/O 13 HSYNC Horizontal Sync Signal O 14 VSYNC Vertical Sync Signal O 15 SCL Data Clock Signal O I/O (I): Input to computer I/O (O): Output from computer User's Manual 3-15 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 57
the Canadian Electrical Code Part II. The following illustrations show the plug shapes for the U.S.A. and Canada, the United Kingdom, Australia, Europe and China. User's Manual 3-16 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 58
USA UL approved Australia AS approved Canada CSA approved United Kingdom BS approved Europe Approved by the appropriate agency China CCC approved User's Manual 3-17 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 59
any letter is typed. When the NUM LOCK indicator glows, the ten key allows you to enter numbers. Figure 4-1 Keypad indicators 2 1 1. CAPS LOCK indicator User's Manual 2. NUM LOCK indicator 4-1 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 60
device. F5 FN + F5 Enables or disables the Touch Pad. F6 FN + F6 Moves media backward. F7 FN + F7 Plays or pauses media playback. User's Manual 4-2 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 61
or the font sizes within one of the supported application windows. Enlarges the icon size on the desktop or the font sizes within one of the supported application windows. Changes the display resolution. Some characters using their specific ASCII codes. 1. Hold down ALT key. User's Manual 4-3 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 62
and BD-RE DL. Blu-ray™ Writer drive BDXL™ In addition to the above formats, Blu-ray™ Writer drive BDXL™ supports BD-R TL, BD-R QL and BD-RE TL. Some types and formats of DVD-R DL and DVD+R DL discs discs. For precautions on writing to discs, refer to the Writing discs section. User's Manual 4-4 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 63
the spindle, flush with the spindle base. 5. Push the center of the disc tray to close it. Press gently until it locks into place. User's Manual 4-5 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 64
open the disc tray by inserting a slender object (about 15 mm) such as a straightened paper clip into the eject hole near the eject button. Figure 4-7 Manual release with the eject hole 1 Φ1.0mm 1. Eject hole Turn off the power before you use the eject hole. If the disc is spinning when you - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 65
fail due to low battery power - in these instances data loss may occur. Important message Before you write or rewrite to any of the media supported by the optical disc drive, please read and follow all of the setup and operating instructions User's Manual 4-7 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 66
current optical disc writing drives, you may experience unexpected writing or rewriting errors due to disc quality or problems with hardware devices. In view of this, it is good practice to make two or more copies DL: MITSUBISHI KAGAKU MEDIA CO., LTD. (for 4x and 8x speed media) User's Manual 4-8 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 67
Corporation BD-R TL: TDK. SHARP BD-RE TL: Panasonic Corporation Some types and formats of DVD-R DL and DVD+R DL discs may be unreadable. User's Manual 4-9 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 68
following limitations when you use the TOSHIBA VIDEO PLAYER: Notes on use This software can only be used on Windows 8. TOSHIBA VIDEO PLAYER software is supported for playback of DVD and video file. Frame dropping, audio skipping or out of sync audio and video may occur during playback of some video - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 69
files created by the preinstalled applications on the same computer. Playback may not function properly if you use the files other than these types. User's Manual 4-11 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 70
operations may not be able to be used. Open TOSHIBA VIDEO PLAYER Manual TOSHIBA VIDEO PLAYER features and instructions are explained in details in TOSHIBA VIDEO PLAYER Manual. Use the following procedure to open TOSHIBA VIDEO PLAYER Manual. Press the F1 key when TOSHIBA VIDEO PLAYER is launched and - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 71
disc to disc. For more information on these items refer to instructions included with content or contact the content manufacturers directly. Make sure when playing a video. TOSHIBA Blu-ray Disc Player supports AACS (Advanced Access Control System) copy protection technology. . User's Manual 4-13 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 72
devices like external displays or TV that have HDCP supported HDMI port. The video cannot be displayed on Manual TOSHIBA Blu-ray Disc Player features and instructions are explained in details in TOSHIBA Blu-ray Disc Player Manual. Use the following procedure to open TOSHIBA Blu-ray Disc Player Manual - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 73
/ TV that has an HDCP compliant HDMI port. 3D playback feature supports the following resolutions:1920x1080 24Hz and 1280x720 60Hz. Please change the Screen when under the influence of alcohol. Please read the user's manual that comes with the computer carefully before using the 3D playback function - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 74
automatically. Depending on the video content, it might not be able to playback in 3D. Only Side-by-Side and Interleave 3D video formats are supported for playback of 3D video content. User's Manual 4-16 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 75
function of the Player. Some functions cannot be used during 3D playback. In such cases, any buttons used for those functions may be disabled. User's Manual 4-17 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 76
either 2D, or 3D using realtime 2Dto3D conversion. As for playback of 3D video content, only Side-by-Side and Interleave 3D video formats are supported. Not all files can be played. User's Manual 4-18 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 77
your movie disc by clicking Burn button. How to learn more Please refer to the Help and Manual files for additional information about CyberLink MediaShow by pressing F1 after the application is launched. Important can put a heavy load on the CPU. DVD-VR format is not supported. User's Manual 4-19 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 78
discs recommended by the Drive manufacturer. The following types of discs are supported for recording: DVD-R, DVD-R DL, DVD-RW, DVD+R, DVD+R devices. VCD and SVCD format for output is not supported. About recorded DVD, AVCHD and Blu-ray™ communication function supports some wireless communication - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 79
may affect pacemaker or medical device operation, possibly resulting in serious injury. Follow the instruction of your medical device when using any wireless functionality. Always turn off wireless functionality transmission speed will be lower than the theoretical maximum speed. User's Manual 4-21 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 80
limitations to the use of wireless communication equipment. Radio Frequency Band 5GHz (5150-5850 MHz) (Revision a and n) Band 2.4GHz (2400-2483.5 MHz) (Revision b/g and n) User's Manual 4-22 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 81
and makes it impossible to falsify the origin of a message. Encryption prevents eavesdropping and maintains link privacy. LAN The computer has built-in support for Ethernet LAN (10 megabits per second, 10BASE-T), Fast Ethernet LAN (100 megabits per second, 100BASE-TX) or Gigabit Ethernet LAN (1000 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 82
is connected to the LAN jack. Otherwise, malfunctions or damage may occur. 1. Turn off the power to all external devices connected to the computer. User's Manual 4-24 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 83
to the hard disk drive, although for safety sake, it is best to also save your data manually. Real Time Clock (RTC) battery The Real Time Clock (RTC) battery provides power for the internal in the BIOS setup utility. Please refer to Troubleshooting for further information. User's Manual 4-25 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 84
. Refer to the enclosed Instruction Manual for Safety and Comfort for detailed precautions and handling instructions. Make sure the battery battery and should be replaced only by your dealer or by a TOSHIBA service representative. The battery can explode if not properly replaced, used, handled or - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 85
decrease in battery operating time when you try to charge a battery under the following conditions: The battery has not been used for a long time. User's Manual 4-27 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 86
. How much charge the battery contained to begin with. How you use optional devices, such as a USB device, to which the battery supplies power. User's Manual 4-28 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 87
fully discharged, however, if the DC IN/Battery indicator flashes or there is some other warning to indicate a low battery condition, go to Step 4. User's Manual 4-29 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 88
that are connected to the computer. 4. Close the display panel and turn the computer upside down. 5. Slide the battery lock into its unlock ( ) position. User's Manual 4-30 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 89
computer in order to increase the amount of system memory that is available. This section describes how to install and remove optional memory modules. User's Manual 4-31 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 90
the memory module cover in place - please note that the screw is attached to the cover in order to prevent it from being lost. User's Manual 4-32 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 91
6. Slide your fingernail or a thin object under the cover and lift it off. Figure 4-11 Removing the memory module cover 2 1 1. Memory module cover 2. Screw Product appearance depends on the model you purchased. User's Manual 4-33 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 92
not touch the connectors on the memory module or on the computer. Debris on the connectors may cause memory access problems. The slot A is reserved for the first memory module. Use the slot B for expanded memory. If only and right hand edges - the edges with the grooves in. User's Manual 4-34 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 93
. 7. Push the latches away from the module in order to release it - a spring will force one end of the module up at an angle. User's Manual 4-35 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 94
the connectors on the memory module or on the computer. Debris on the connectors may cause memory access problems. Figure 4-14 Removing the memory module 12 1 3 1. Latches Product appearance depends on the model computer damage and fire, possibly resulting in serious injury. User's Manual 4-36 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 95
it is not possible to guarantee that all memory media will operate properly. The slot does not support Magic Gate functions. Figure 4-15 Examples of memory media Secure Digital (SD) Card microSD card 32MB, 64MB, 128MB, 256MB, 512MB, 1GB, 2GB SDHC 4GB, 8GB, 16GB, 32GB User's Manual 4-37 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 96
low. Low power could affect writing accuracy. Do not remove a card while read/write is in progress. For more details on using memory cards, see manuals accompanying the cards. About the write-protect The memory media cards have a function for protect. SD Card (SD memory card, SDHC memory card and - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 97
lock position, if you do not want to record data. Inserting a memory media The following instructions apply to all types of supported media devices. To insert a memory media, follow the steps as detailed below: 1. Turn Touch Pad control button. 3. Grasp the media and remove it. User's Manual 4-39 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 98
desktop is sometimes displayed on the center of the monitor with black bars around desktop (with small size). At that time, please read the manual of the monitor and set the display mode which is supporting at the monitor. Then it will be displayed with suitable size with correct aspect ratio. User - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 99
In this case, in order to set the playback device to the same device as the display output device, please adjust the playback device manually by the following steps: 1. Click Desktop -> Desktop Assist -> Control Panel -> Hardware and Sound -> Sound. 2. In the Playback tab, select the playback device - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 100
. The methods used for attaching security cables differ from product to product. Please refer to the instructions for the product you are using for more information. Connecting the security lock In order to connect the security cable with the lock slot and secure it in place. User's Manual 4-42 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 101
headphones, move the Speakers slider. To adjust the volume level of an application that you are using, move the slider for the corresponding application. User's Manual 4-43 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 102
output device. Microphone is the default input device. To change the default device, click the Set Default Device button under the chosen device tab. User's Manual 4-44 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 103
display, lowering it until the screen is displayed properly. Computer Handling This section explains computer handling and maintenance. Cleaning the computer To help ensure long, trouble-free operation, keep the computer free of dust and dirt, and use care with all liquids around it. User - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 104
should get the computer inspected by an authorized service provider in order to assess the scope of when moving it in order to help ensure trouble-free operation. Make sure all disk/disc activity or shock - a failure to follow this instruction could result in damage to computer, computer Manual 4-46 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 105
level with either setting, the computer automatically shuts down to prevent any damage. In this instance all unsaved data in memory will be lost. User's Manual 4-47 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 106
come with the computer and details how to start them. For further information on their operation, you may refer to each utility's online manual, help files or README.TXT file (if applicable). All the utilities described here can be accessed from Desktop -> Desktop Assist. Furthermore, some utilities - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 107
a local library/home network/SkyDrive. To access it, click the Media Player icon on the Start screen. For details, please refer to the Tutorial. User's Manual 5-2 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 108
data protection law. To access this utility, click Desktop -> Desktop Assist -> Support & Recovery -> Service Station. The TOSHIBA PC Health Monitor application proactively monitors a number of system functions For details on TOSHIBA PC Health Monitor, see the help file. User's Manual 5-3 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 109
in the Power Options. Power on password Two levels of password security, supervisor and user, are available to prevent unauthorized access to your computer. User's Manual 5-4 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 110
the power on again, you can continue working right where you left off. Refer to the Turning off the power section, for more details. User's Manual 5-5 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 111
copy-and-paste the character string. In addition, ensure that the registered password is correct by outputting the character string to the password file. User's Manual 5-6 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 112
restart. If your computer does not load the BIOS Setup utility, please refer to the Troubleshooting section. If you forget your HDD User Password, TOSHIBA will NOT be able to assist you, Supervisor Password: Desktop -> Desktop Assist -> Tools & Utilities -> Supervisor Password User's Manual 5-7 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 113
general users. Starting the computer by password If you have already registered a user password, there is one way to start the computer: Enter the password manually. The password is necessary only if the computer was shut down in Hibernation mode or boot mode, not in Sleep mode and Restart. To enter - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 114
DC5V) to the USB port even when the computer is turned OFF. This function can be used for ports that support the Sleep and Charge function. The port with the icon ( ) has Sleep and Charge function. Move the digital music players. Disabled Disables the Sleep and Charge function. User's Manual 5-9 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 115
the computer in your bag. Your PC has multiple charging modes so that many different USB devices can be supported for Sleep and Charge function. Auto Mode (Default) is suitable for a wide range of digital audio players Mode to find the suitable mode for your USB device to charge. User's Manual 5-10 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 116
cursor keys to select the boot device you want and press ENTER. If your computer does not load the Boot menu, please refer to the Troubleshooting section. User's Manual 5-11 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 117
If a Supervisor Password has been set, manual boot device selection functions may be restricted. The up time. System can boot only from the built-in HDD and only internal LCD and keyboard are supported during the boot process. Normal System boots up at normal speed. Panel Open - Power On This - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 118
disable USB Legacy Emulation. If your operating system does not support USB, you can still use a USB mouse and keyboard by setting the Legacy USB Support item to enabled. Enabled Enables the USB Legacy Emulation. when it receives a wake-up packet (Magic packet) from the LAN. User's Manual 5-13 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 119
The battery retention time will be shorter than the times listed in this manual when this function is enabled. Enabled Enables Wake-up on LAN from not be able to play back normally. TOSHIBA Media Player can only support resolution higher than 1280x800. It is recommended that the AC adaptor be - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 120
and operations about TOSHIBA Media Player are explained in the TOSHIBA Media Player Manual. Use the following procedure to open TOSHIBA Media Player Manual: Click the Tutorials icon on the Start Page of TOSHIBA Media Player. TOSHIBA PC Health Monitor The TOSHIBA PC Health Monitor application - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 121
help diagnose problems should the computer require service by TOSHIBA or TOSHIBA's authorized service providers. the following methods: Click Desktop -> Desktop Assist -> Support & Recovery -> PC Health Monitor. Click the icon instructions displayed on screen in the message. User's Manual 5-16 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 122
hidden partition allocated on the Hard Disk Drive for the System Recovery Options in the event of a problem. You can also create recovery media and restore the system. The following items will be described in image can be copied including disc media and USB Flash Memory. User's Manual 5-17 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 123
disc drive. You should therefore verify the optical disc drive supports the blank media you have chosen before proceeding. USB your computer does not load the Recovery options, please refer to the Troubleshooting section. In the BIOS setup screen, select Advanced -> System Configuration Manual 5-18 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 124
instructions. If your computer does not load the Boot menu, please refer to the Troubleshooting Media", please contact TOSHIBA support for assistance. Restoring the software in the event of a problem. If you subsequently set up your manner other than specified in the manual, otherwise you may find that - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 125
the Troubleshooting section. You can also perform the restoration through PC settings in the operating system: 1. Click the Settings charm and click Change PC settings. 2. Click General under PC settings. 3. Select the options you desired and follow the on-screen instructions. User's Manual 5-20 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 126
that the questions and procedures described in this chapter are meant only as a guide, they are not definitive problem solving techniques. In reality many problems can be solved simply, but a few may require help from TOSHIBA Support - if you find you need to consult others, be prepared to describe - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 127
problems to TOSHIBA Support. In addition, if a problem recurs, the log you have made will help to identify the problem faster. Analyzing the problem them in detail to TOSHIBA Support. Software The problems may be caused by your software this will usually include a problem solving section or a - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 128
items in the preliminary checklist as described previously then, if you still cannot correct the problem, try to identify the source - the next section provides checklists for individual components and is glowing, the computer is connected to a live external power source. User's Manual 6-3 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 129
instructions to proceed. Hardware and system checklist This section discusses problems caused by your computer's hardware or attached peripherals. Basic problems with any one having the ability to produce apparent power problems. Overheating power down If the processor's temperature reaches an - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 130
quickly, contact TOSHIBA Support. AC power If you have trouble turning on the computer with the AC adaptor connected you should check the status of the DC IN/Battery indicator. Please refer to the Monitoring of power condition section for further information. Problem Procedure AC adaptor doesn - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 131
Problem Procedure Battery doesn't charge when the believe the battery is at the end of its operating life, you should speak to TOSHIBA Support. Battery doesn't power the computer as long as expected If you frequently recharge a partially charged power plan in the Power Options. User's Manual 6-6 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 132
Problem computer will restart. Keyboard Keyboard problems can be caused by the section for further information. Problem Procedure Output to screen is Support. Internal display panel Apparent computer's display panel problems , for further information. Problem Procedure No display Press the - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 133
Problem Markings the instructions with the screen cleaner and always ensure you let the display panel dry properly before closing it. Hard Disk Drive Problem Procedure unable to resolve the problem, contact TOSHIBA Support. Optical Disc Drive For further information, please refer to Operating - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 134
Problem further information, please refer to Operating Basics. Problem Procedure Memory media card error occurs Remove the it is firmly connected. If the problem persists, then you should refer to are still unable to resolve the problem, contact TOSHIBA Support. Pointing device If you are using - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 135
Support. The reaction of Touch pad is either too sensitive or not sensitive enough. Adjust the touch Sensitivity. To access it, click Desktop -> Desktop Assist -> Control Panel -> Hardware and Sound -> Mouse. If you are still unable to resolve the problem, contact TOSHIBA Support. User's Manual - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 136
refer to the documentation supplied with the mouse for instructions on how to clean it. If you are still unable to resolve the problem, contact TOSHIBA Support. USB device In addition to the information in both the device documentation and the operating system documentation. User's Manual 6-11 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 137
Charge function For more information and settings, please refer to the Sleep and Charge section. Problem Procedure I cannot use the Sleep and Charge function. Sleep and Charge function may be disabled and Charge function or change to disable the Sleep and Charge function. User's Manual 6-12 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 138
Problem The "USB Wakeup function" does not work. Procedure When Sleep and Charge function is enabled, the "USB WakeUp" function does not work for ports that support with your audio device. Problem Procedure No sound is heard to resolve the problem, contact TOSHIBA Support. External monitor - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 139
Problem Procedure Monitor does not turn on After confirming that the monitor's monitor to the computer is firmly attached. If you are still unable to resolve the problem, contact TOSHIBA Support. LAN Problem Cannot access LAN Procedure Check for a firm cable connection between the LAN jack and - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 140
the system is off. If problems persist, consult your LAN administrator. to Operating Basics. Problem Procedure Cannot access Basics. Problem Procedure Cannot problem, contact TOSHIBA Support. TOSHIBA support If you require any additional help using your computer or if you are having problems - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 141
with your software and/or peripheral devices. If a problem occurs when you are running software applications, consult the software documentation for troubleshooting suggestions and consider calling the software company's technical support department for assistance. Consult the reseller or dealer - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 142
3-10, 4-25 save mode 5-5 types 4-25 Battery pack replacing 4-30 Bluetooth problems 6-15 Boot Priority 5-11 C Cleaning the computer 4-45 Cooling vents 3-5, 3-6 D DC IN indicator 3-1 User's Manual DC IN/Battery indicator Display automatic power off 5-4 hinges 3-8 opening 2-5 screen 3-8 Display - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 143
Key 4-2 problems 6-7 Windows special keys 4-3 L LAN cable types 4-24 connecting 4-24 problems 6-14 M turning off 2-7 turning on 2-6 Problems AC power 6-5 Analyzing the problem 6-2 Battery 6-5 Bluetooth 6-15 External Sound system 6-13 TOSHIBA support 6-15 Touch Pad 6-10 USB device 6-11 USB mouse - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 144
Wireless LAN 6-15 R Recovery hard disk drive 5-19 Recovery Media 5-18 Restarting the computer 2-8 S W Web Camera 3-8 Wireless communication 4-20 Wireless LAN problems 6-15 SD/SDHC/SDXC Card formatting 4-38 note 4-37 Security lock 4-42 Sleep Mode setting 2-8 System automatic 5-4 Sound system - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 145
Glossary The terms in this glossary cover topics related to this manual. Alternate naming is included for reference. Abbreviations AC: Alternating current ANSI: American National of Electrical and Electronics Engineers I/O: input/output IRQ: interrupt request KB: kilobyte User's Manual Glossary-1 - Toshiba Satellite C870 PSCBAC-09803H | Users Manual Canada; English - Page 146
graphics array plus WUXGA: Wide Ultra Extended Graphics Array WXGA: wide extended graphics array WXGA+: wide extended graphics array plus XGA: extended graphics array User's Manual Glossary-2
User's Manual
Satellite L870/L870D/L875/L875D
Satellite Pro L870/L870D
Satellite C870/C870D
Satellite Pro C870/C870D
Satellite S870/S870D/S875/S875D
series