Toshiba Satellite L25-S121 Satellite L20-L25 User's Guide (PDF) - Page 187
A blank screen appears while watching a DVD-ROM, movie or title., Start, Control, Panel
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187 If Something Goes Wrong DVD operating problems 1 If the DVD-ROM or multi-function drive is an external drive, make sure that the drive's cable is properly connected to the computer. 2 Verify that the disc is in a format that the drive supports. 3 Ensure that the disc is properly inserted in the drive tray. 4 Ensure that the Display properties are not True Color (24bit). If it is set to 24-bit color, there may be a video format error. To verify your display settings: ❖ Click Start, Control Panel, Appearance and Themes, and double-click Display. ❖ Click on the Settings tab and check the Color Palette. It should be set to High Color (16-bit). ❖ If it is not set to High Color, change the settings to 16-bit color and click OK. 5 Clean the disc and try again. A dirty drive can also cause audio problems. If you have tried several discs and all fail, consider sending your drive to an authorized service provider to get it cleaned. 6 Verify that your computer recognizes your DVD-ROM drive. To do this: Double-click the My Computer icon on the desktop. The DVD-ROM drive should appear in the list. 7 See "Checking device properties" on page 166 for instructions on using Device Manager to view the DVDROM properties. 8 Check the Toshiba Web site for new information on DVD-ROM drives and their operation. A blank screen appears while watching a DVD-ROM movie or title. Disable the Shut off Monitor feature in the Display Properties using the following steps: