Toshiba Satellite L515-SP4929A User Manual - Page 186

186 If Something Goes Wrong DVD operating problems ❖ Use IPCONFIG to verify that the computer has a useful IP address-one other than the private address of 169.254.xxx.xxx assigned by Windows®. 1 Click Start to open the Start menu. 2 Type Cmd in the Search programs and files field. 3 Enter IPCONFIG /ALL and press Enter. The IP address for each active network adapter will be displayed. ❖ Connect your computer directly to your router or broadband modem, by plugging a standard CAT5 Ethernet patch cable (sold separately) into your computer's RJ45 Ethernet port. If your connection problem disappears, the problem lies in the Wi-Fi® part of your network. ❖ If you have enabled any security provisions (closed system, MAC address filtering, Wired Equivalent Privacy [WEP], etc.), check the access point vendor's Web site for recent firmware upgrades. Problems with WEP keys, in particular, are frequently addressed in new firmware releases. The Windows® operating system wireless management utility does not work. If you are using an external Wi-Fi® adapter (a USB adapter, or other variety), check if the adapter comes with its own management utility. If it does, the utility may be disabling the Windows® operating system wireless management utility, in which case you must use the adapter's management utility. If the documentation that accompanies the adapter does not provide enough information to determine if this is the case, contact that vendor's support group for further advice. DVD operating problems If you experience a problem playing DVDs, you may be able to fix the problem yourself. For general problems playing a DVD title, try the following steps: 1 Verify that the disc is in a format that the drive supports. 2 Ensure that the disc is properly inserted in the drive tray. 3 Use the DVD Player software that came with your computer to view DVD movies.