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Wireless device problems

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199 If Something Goes Wrong Resolving a hardware conflict Wireless device problems NOTE This section provides general troubleshooting tips for networking problems, specifically wireless (Wi-Fi) networking. The terms and concepts used assume a basic understanding of networks, and may be for more advanced users. If you need assistance or if you are not familiar with the terminology, please see Windows Help and Support or contact your computer technician. ❖ If your computer is equipped with an internal Wi-Fi adapter, verify that the Wi-Fi antenna switch is on (the right-most light on the system indicator panel will be lit.) NOTE To determine if your computer has an internal Wi-Fi adapter, check the device list in Device Manager (part of the Windows Control Panel). Some Toshiba models may have a Wi-Fi antenna switch even though they do not have an internal Wi-Fi adapter. ❖ Verify that signal strength is good using the utility provided with the Wi-Fi adapter. ❖ If another computer is on the same network, verify that it has network access, and can connect to the Internet. If, for example, the other computer cannot browse to a public website, the ISP's (Internet Service Provider) service may be disrupted. ❖ Verify that the Service Set Identifier (SSID), or network name, is correct-i.e., that it matches the SSID assigned to the access point you are attempting to connect through. SSIDs are case-sensitive. Toshiba provides a Client Manager utility for setting and managing SSIDs.

Section	Page
Satellite® M50/M55 Series User’s Guide	1
Contents	28
Introduction	36
This guide	37
Safety icons	38
Other icons used	39
Other documentation	39
Service options	40
Chapter 1: Getting Started	41
Selecting a place to work	41
Creating a computer-friendly environment	41
Keeping yourself comfortable	42
Precautions	42
Important information on your computer’s cooling fan	45
Setting up your computer	45
Setting up your software	46
Registering your computer with Toshiba	47
Adding external devices	47
Connecting to a power source	48
Charging the main battery	52
Using the computer for the first time	53
Opening the display panel	53
Your computer’s features and specifications	54
Turning on the power	54
Adding memory	55
Installing a memory module	56
Removing a memory module	61
Using the TouchPad™	63
Scrolling with the TouchPad™	64
Control buttons	64
Disabling or enabling the TouchPad	64
Turning off the computer	66
Closing the display panel	67
Using external display devices	67
Directing the display output when you turn on the computer	68
Adjusting the quality of the external display	69
Using an external keyboard	69
Using a mouse	69
Connecting a printer	70
Setting up a printer	71
Connecting an optional external diskette drive	72
Connecting external speakers or headphones	72
Connecting a microphone	73
Caring for your computer	73
Cleaning the computer	74
Moving the computer	74
Using a computer lock	74
Chapter 2: Learning the Basics	76
Computing tips	76
Using the keyboard	78
Character keys	78
Making your keyboard emulate a full-size keyboard	79
Ctrl, Fn, and Alt keys	79
Function keys	80
Windows special keys	80
Overlay keys	80
Using the overlay to type numeric data	81
Starting a program	82
Starting a program from the Start menu	83
Starting a program from Windows® Explorer	83
Starting a program from the Run dialog box	85
Saving your work	86
Printing your work	88
Using the DVD-ROM or multi-function drive	89
Drive components and control buttons	90
DVD-ROM or multi-function drive components	90
Media Control Buttons	91
Inserting a compact disc	92
Removing a disc with the computer on	94
Removing a disc with the computer off	95
Caring for CD or DVD Discs	95
Using PC Cards	96
Hot swapping	96
Using your computer at the office	97
Backing up your work	97
Restoring your work	97
Powering down the computer	98
Using Turn Off Computer or Shut Down	99
Using Hibernation	101
Using Standby	103
Toshiba’s online resources	105
Chapter 3: Mobile Computing	106
Toshiba’s energy-saver design	106
Running the computer on battery power	107
Battery Notice	107
Charging the batteries	108
Charging the main battery	108
Charging the RTC battery	109
Monitoring battery power	110
What to do when the battery alarm sounds	113
Changing batteries	114
Taking care of your battery	117
Safety precautions	117
Maximizing battery life	118
Disposing of used batteries	119
Conserving power	120
Power profiles	121
Using a hot key to set the power profile	121
Additional options for power	122
Chapter 4: Exploring Your Computer’s Features	123
Exploring the desktop	123
Finding your way around the desktop	124
Setting up for communications	126
Connecting the modem to a telephone line	128
Connecting your computer to a network	128
An overview of using the Internet	131
The Internet	131
The World Wide Web	131
Internet Service Providers	132
Connecting to the Internet	132
Surfing the Internet	133
Internet features	133
Uploading and downloading files from the Internet	134
Exploring audio features	134
Playing an audio CD	134
Playing CDs using Auto-Run	136
Creating a CD	137
Recording sounds	137
Using external speakers or headphones	139
Using the i.LINK® port (optional)	139
Inserting and removing PC Cards	140
Inserting a PC Card	140
Removing a PC Card	141
Setting up a PC Card for your computer	142
Using the Bridge Media Adapter Slot (optional)	142
Inserting media	142
Removing media	143
Connecting your modem to a telephone line	144
Connecting to a phone line	144
Chapter 5: Toshiba Utilities	146
TOSHIBA Assist	147
Connect	148
Secure	148
Protect & Fix	148
Optimize	148
Using a supervisor password	149
Setting a supervisor password	149
Deleting a supervisor password	150
Setting user passwords	150
Using an instant password	151
Setting a user password	151
Disabling a user password	152
PC Diagnostic Tool	152
TOSHIBA Power Saver	153
SD Memory Card Format	156
CD/DVD Drive Acoustic Silencer	157
Mouse utility	158
TOSHIBA Zooming Utility	159
Fn-esse®	161
Starting Fn-esse®	161
Using the keyboard or pointing device to assign keys	163
Viewing existing key assignments	164
Changing or removing existing key assignments	164
TOSHIBA HW Setup	165
TOSHIBA Hotkey utility	167
TOSHIBA Touch and Launch	168
TOSHIBA Touch and Launch Settings	170
Chapter 6: If Something Goes Wrong	172
Problems that are easy to fix	172
Problems when you turn on the computer	174
The Windows ® operating system is not working	176
Using Startup options to fix problems	177
Internet problems	178
The Windows® XP operating system can help you	178
Resolving a hardware conflict	179
A plan of action	179
Resolving hardware conflicts on your own	180
Fixing a problem with Device Manager	181
Memory problems	183
Power and the batteries	184
Keyboard problems	186
Display problems	187
Disk drive problems	189
DVD-ROM or multi-function drive problems	192
Sound system problems	193
PC Card problems	193
Printer problems	197
Modem problems	198
Wireless device problems	199
DVD operating problems	202
Develop good computing habits	205
Data and system configuration backup in Windows XP	206
If you need further assistance	212
Before you contact Toshiba	212
Contacting Toshiba	213
Other Toshiba Internet Web sites	214
Toshiba’s worldwide offices	214
Appendix A: Hot Keys	216
Volume Mute	216
Password security	217
Without a password	217
With a password	217
Maintaining security when the battery is not fully charged	218
Power usage mode	219
Standby mode	219
Hibernation mode	220
Display modes	221
Display brightness	221
Disabling or enabling the TouchPad	222
Zooming applications in/out	222
Keyboard hot keys	223
Appendix B: Power Cord/Cable Connectors	224
Appendix C: Using ConfigFree™ with your Toshiba Computer	225
Getting Started	226
Starting ConfigFree	226
ConfigFree Utilities	228
Connectivity Doctor	228
Search for Wireless Devices	231
Profile Settings	236
ConfigFree SUMMIT	239
Quick Connect	244
Using the Automatic Switch	247
Semi-Automatic Switch Feature	248
Glossary	249