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192 If Something Goes Wrong Keyboard problems If the battery light does not glow after 20 minutes, the battery may have reached the end of its useful life. Try replacing it. The battery appears not to power the computer for as long as it usually does. If you frequently repeat shallow charge and discharge, the battery meter may become inaccurate. Let the battery discharge completely, then try charging it again. Check the power options via your Power Plans (see "Power Plans" on page 124). Have you added a device, such as an ExpressCard® or memory module, that takes its power from the battery? Is your software using the internal storage drive more? Is the display power set to turn off automatically? Was the battery fully charged to begin with? All these conditions affect how long the charge lasts. After a period of time, the battery will lose its ability to perform at maximum capacity and will need to be replaced. This is normal for all batteries. To purchase a new battery pack, see your accessories information included with your computer, or visit the Toshiba Web site at accessories.toshiba.com. Refer to this site often to stay current on the most recent software and hardware options for your computer, and for other product information. For more information on maintaining battery power, see "Charging batteries" on page 118. Keyboard problems If, when you type, strange things happen or nothing happens, the problem may be related to the keyboard itself. You have connected an external keyboard and the operating system displays one or more keyboard error messages. You may need to update your keyboard driver. Refer to the documentation that came with the keyboard or to the keyboard manufacturer's Web site. The keyboard you connected may be defective or incompatible with the computer. Try using a different make of keyboard. Display problems Here are some typical display problems and their solutions: The screen is blank. Display Auto Off may have gone into effect. Press any key to activate the screen.

Section	Page
Satellite® P500 Series User’s Guide	1
Contents	30
Introduction	38
This guide	40
Safety icons	41
Other icons used	41
Your computer’s features and specifications	42
Other documentation	42
Service options	42
Chapter 1: Getting Started	43
Selecting a place to work	43
Setting up a work environment	43
Keeping yourself comfortable	44
Precautions	44
Important information on your computer’s cooling fan	46
Setting up your computer	46
Connecting to a power source	47
Charging the main battery	49
Using the computer for the first time	50
Opening the display panel	50
Turning on the power	51
Setting up your software	52
Registering your computer with Toshiba	52
Adding optional external devices	52
Adding memory (optional)	53
Installing a memory module	53
Removing a memory module	59
Checking total memory	60
Recovering the Internal Storage Drive	61
Recovering to out-of-box state (recommended recovery method)	62
Recovering to a custom size partition	64
Recovering without changing the internal storage drive partitions	67
Creating recovery DVDs/media	69
Restoring from recovery DVDs/media	70
Erasing the Internal Storage Drive	72
Checking the internal storage drive operating status	74
Installing drivers and applications	74
Using the TouchPad™	75
Adjusting TouchPad™ settings	78
Disabling or enabling the TouchPad™	78
Using external display devices	79
Connecting the display device	79
Directing the display output when you turn on the computer	81
Adjusting the quality of the external display	82
Using an external keyboard	82
Using a mouse	82
Connecting a printer	83
Setting up a printer	84
Turning off the computer	84
Options for turning off the computer	85
Using the Shut down command	87
Using and configuring Hibernation mode	89
Using and configuring Sleep mode	91
Closing the display panel	94
Customizing your computer’s settings	94
Caring for your computer	94
Cleaning the computer	94
Moving the computer	95
Using a computer lock	95
Chapter 2: Learning the Basics	97
Computing tips	97
Using the keyboard	99
Character keys	99
Ctrl, Fn, and Alt keys	99
Function keys	100
Special Windows® keys	100
Backlit Keyboard	100
Starting a program	101
Starting a program from the Start menu	101
Starting a program from Windows® Explorer	102
Starting a program using the Search programs and files field	103
Saving your work	103
Printing your work	105
Backing up your work	106
Restoring your work	106
Using the optical drive	107
Optical drive components	107
Media control buttons	108
Inserting an optical disc (slot-type drive)	109
Removing a disc (slot-type drive)	110
Inserting an optical disc (tray-type drive)	110
Playing an audio CD	113
Playing optical media	113
Recording optical media	113
Removing a disc with the computer on (tray-type drive)	114
Removing a disc with the computer off (tray-type drive)	114
Caring for optical discs	115
Toshiba’s online resources	115
Chapter 3: Mobile Computing	116
Toshiba’s energy-saver design	116
Running the computer on battery power	117
Battery Notice	117
Power management	118
Using additional batteries	118
Charging batteries	118
Charging the main battery	119
Charging the RTC battery	119
Monitoring main battery power	120
Determining remaining battery power	122
What to do when the main battery runs low	122
Setting battery notifications	123
Conserving battery power	123
Power Plans	124
Using a hot key to set the Power Plan	125
Using the TOSHIBA eco power plan	126
Changing the main battery	127
Removing the battery from the computer	127
Inserting a charged battery	128
Taking care of your battery	130
Safety precautions	130
Maintaining your battery	131
Disposing of used batteries	132
Traveling tips	133
Chapter 4: Exploring Your Computer’s Features	134
Exploring the desktop	134
Finding your way around the desktop	135
Setting up for communications	137
Connecting your computer to a network	138
Connecting a modem to a telephone line	139
An overview of using the Internet	140
The Internet	140
The World Wide Web	140
Internet Service Providers	141
Connecting to the Internet	141
Surfing the Internet	141
Internet features	142
Uploading to, and downloading files from, the Internet	143
Exploring audio features	143
Recording sounds	143
Using external speakers or headphones	144
Using the Web Camera	144
Using an ExpressCard®	145
Inserting an ExpressCard®	145
Removing an ExpressCard®	146
Using the Memory Card Reader	146
Inserting memory media	147
Removing memory media	147
Using the i.LINK® port	148
Using the eSATA/USB combo port	148
Chapter 5: Utilities	149
TOSHIBA Assist	150
Connect	151
Secure	152
Protect & Fix	153
Optimize	154
TOSHIBA Application Installer	155
Setting passwords	156
Using an instant password	156
Using a supervisor password	157
Using a user password	158
Deleting a user password	159
TOSHIBA Face Recognition Utility	160
TOSHIBA PC Diagnostic Tool Utility	161
TOSHIBA HDD Protection Utility	162
TOSHIBA SD™ Memory Card Format Utility	163
Mouse Utility	164
TOSHIBA Hardware Setup	165
USB Sleep and Charge Utility	168
Starting the USB Sleep and Charge Utility	168
USB Sleep and Charge	168
Enabling USB Sleep and Charge	170
Power supply mode settings	170
Battery settings	170
TOSHIBA Zooming Utility	171
TOSHIBA Button Support	172
TOSHIBA Accessibility	173
Fingerprint Authentication Utility	174
Fingerprint utility limitations	174
Using the Fingerprint Authentication Utility	174
Fingerprint Logon	174
Care and maintenance of your fingerprint reader	175
Fingerprint reader limitations	176
TOSHIBA eco Utility™	177
TOSHIBA Service Station	178
TOSHIBA PC Health Monitor	178
ConfigFree®	179
Getting Started	179
ConfigFree® Utilities	180
Chapter 6: If Something Goes Wrong	183
Problems that are easy to fix	183
Problems when you turn on the computer	184
The Windows® operating system is not working	187
Using Startup options to fix problems	187
Internet problems	188
The Windows® operating system can help you	189
Fixing a problem with Device Manager	189
Checking device properties	189
Memory problems	190
Power and the batteries	191
Keyboard problems	192
Display problems	192
Disk or storage drive problems	194
Optical drive problems (tray-type drive)	196
Sound system problems	197
ExpressCard® problems	197
Printer problems	199
Modem problems	200
Wireless networking problems	200
DVD operating problems	202
Develop good computing habits	203
Data and system configuration backup in the Windows® operating system	204
If you need further assistance	209
Before you contact Toshiba	209
Contacting Toshiba	209
Other Toshiba Internet Web sites	210
Toshiba’s worldwide offices	211
Appendix A: Hot Keys/TOSHIBA Cards	213
Hot Key Cards	213
Using the Hot Key Cards	214
Application Cards	215
Using the Application Cards	216
Card Case	217
Hot key functions	217
Volume Mute	218
Lock (Instant security)	219
Power plan	220
Sleep mode	221
Hibernation mode	222
Output (Display switch)	223
Display brightness	224
Disabling or enabling wireless devices	225
Disabling or enabling the TouchPad™	226
Zoom (Display resolution)	227
Keyboard hot key functions	228
Appendix B: Power Cord/Cable Connectors	229
Glossary	230
A	232
B	233
C	233
D	235
E	236
F	237
G	237
H	237
I	238
K	238
L	238
M	239
N	240
O	240
P	240
R	241
S	242
T	243
U	243
W	243

Match case Limit results 1 per page

192

If Something Goes Wrong

Keyboard problems

If the battery light does not glow after 20 minutes, the battery may

have reached the end of its useful life. Try replacing it.

The battery appears not to power the computer for as long as

it usually does.

If you frequently repeat shallow charge and discharge, the battery

meter may become inaccurate. Let the battery discharge

completely, then try charging it again.

Check the power options via your Power Plans (see

“Power Plans”

on page 124

). Have you added a device, such as an ExpressCard

memory module, that takes its power from the battery? Is your

software using the internal storage drive more? Is the display power

set to turn off automatically? Was the battery fully charged to begin

with? All these conditions affect how long the charge lasts.

After a period of time, the battery will lose its ability to perform at

maximum capacity and will need to be replaced. This is normal for

all batteries. To purchase a new battery pack, see your accessories

information included with your computer, or visit the Toshiba Web

site at

accessories.toshiba.com.

Refer to this site often to stay

current on the most recent software and hardware options for your

computer, and for other product information.

For more information on maintaining battery power, see

“Charging

batteries” on page 118

Keyboard problems

If, when you type, strange things happen or nothing happens, the

problem may be related to the keyboard itself.

You have connected an external keyboard and the operating

system displays one or more keyboard error messages.

You may need to update your keyboard driver. Refer to the

documentation that came with the keyboard or to the keyboard

manufacturer's Web site.

The keyboard you connected may be defective or incompatible with

the computer. Try using a different make of keyboard.

Display problems

Here are some typical display problems and their solutions:

The screen is blank.

Display Auto Off may have gone into effect. Press any key to

activate the screen.