Toshiba Satellite PSMDCC Users Manual Canada; English - Page 173
Recovery Discs, CD-RW/DVD-ROM drive, Problem, Procedure
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Troubleshooting Recovery Discs Problem Procedure The following message You will see this message if you have previously appears when chosen to remove the partition and are trying to executing Recovery create "Recovery Media". When there is no Disc Creator. recovery partition, the Recovery Disc Creator "The Recovery Disc cannot make Recovery Media. However, if you Creator can not be have already created a "Recovery Media", you launched because there can use it to restore the recovery partition. is no recovery partition." Simply follow the instructions in "Restoring the preinstall software from your creating Recovery Media" section in this manual. You will be directed to select "Restore Original Factory Image" from the drop-down menu. If you have not created "Recovery Media", please contact TOSHIBA support for assistance. CD-RW/DVD-ROM drive For more information, refer to Chapter 4, Operating Basics. Problem Procedure You cannot access a Make sure the drive's drawer is securely closed. CD/DVD in the drive Press gently until it clicks into place. Open the drawer and make sure the CD/DVD is properly seated. It should lie flat with the label facing up. A foreign object in the drawer could block laser light from reading the CD or DVD. Make sure there is no obstruction. Remove any foreign object. Check whether the DVD is dirty. If it is, wipe it with a clean cloth dipped in water or a neutral cleaner. Refer to the Media care section in Chapter 4, Operating Basics, for details on cleaning. User's Manual 9-9