Toshiba Satellite Pro U500 PSU9CC Users Manual Canada; English - Page 177
Problem, Procedure, DVD Super Multi Double Layer drive
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Troubleshooting Problem You cannot access a CD/DVD in the drive Some CD/DVDs run correctly, but others do not. Cannot write correctly Procedure A foreign object in the drawer could block laser light from reading the CD/DVD. Make sure there is no obstruction. Remove any foreign object. Check whether the CD/DVD is dirty. If it is, wipe it with a clean cloth dipped in water or a neutral cleaner. Refer to the Media care section in Chapter 4, Operating Basics, for details on cleaning. The software or hardware configuration may be causing a problem. Make sure the hardware configuration matches your software's needs. Check the CD/DVD documentation. Check the type of CD/DVD you are using. The drive supports: DVD-ROM: DVD-ROM, DVD-Video CD-ROM: CD-DA, CD-Text, Photo CD (single/ multi-session), CD-ROM Mode 1, Mode 2, CD-ROM XA Mode 2 (Form1, Form2), Enhanced CD (CDEXTRA), Addressing Method 2 n DVD Super Multi Double Layer drive Recordable DVD-R/-R DL, DVD+R/+R DL, DVD- DVD: RW, DVD+RW, DVD-RAM Check the region code on the DVD. It must match that on the DVD Super Multi Double Layer drive. Region codes are listed in the Optical Disc Drive section in Chapter 2, The Grand Tour. If you have trouble writing, make sure you are observing the following precautions: Use only media recommended by TOSHIBA. Do not use the mouse or keyboard during writing. Use only the software supplied with the computer for recording. Do not run or start other software during writing. Do not jar the computer during writing. Do not connect/disconnect external devices or install/ remove internal cards during writing. If problems persist, contact your dealer. User's Manual 9-11