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Toshiba Satellite U845W-S410 User Guide - Page 140

USB Sleep and Charge is not working., The USB Wakeup function does not work., Restart the Windows

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140 If Something Goes Wrong Develop good computing habits 3 Install one item of hardware or software. 4 Restart the Windows® operating system. 5 Use the new hardware or software for a while, noting any new problems. Make sure that your critical applications (email, business applications, etc.) are working correctly, and verify that important devices are still functioning. 6 For each additional hardware or software item, repeat these steps, starting at step 1 if any of your critical data has changed, or starting at step 2 if no critical data has changed. USB Sleep and Charge is not working. ❖ Make sure that the device you want to charge is connected to a port that supports the USB Sleep and Charge function. Ports that support this feature are identified with the ( ) icon. ❖ USB Sleep and Charge may be disabled. Open the TOSHIBA Sleep and Charge Utility to check if the feature is disabled and to enable it if necessary. For more information, see "Enabling/Disabling USB Sleep and Charge" on page 114. ❖ Try selecting a different charging mode in the TOSHIBA Sleep and Charge Utility, if your computer provides more than one charging mode. For more information, see "Power supply mode settings" on page 114. ❖ If you are attempting to charge a device without an AC adaptor connected to the computer, the computer's battery power may be below the limit specified in the TOSHIBA Sleep Utility or the battery may be depleted. Lower the limit in the TOSHIBA Sleep Utility to enable charging at the current battery power level, or, if battery power is running low or is depleted, connect the AC adaptor to your computer. ❖ The USB Sleep and Charge function may not work with certain external devices even if they are compliant with the USB specification. In those cases, power on the computer to charge the device or use a different charging device. The "USB Wakeup function" does not work. ❖ When the "USB Sleep and Charge function" is set to Enabled the "USB Wakeup function" does not work for ports that support the "USB Sleep and Charge function." In that case, use a USB port that does not have the "USB Sleep and Charge function"-compatible icon ( ), if you have a non-Sleep and Charge USB port available or disable the "USB Sleep and Charge function." For more information, see "TOSHIBA Sleep

Section	Page
Satellite®/Satellite Pro® U800W Series User’s Guide	1
Contents	17
Introduction	23
This guide	25
Safety icons	26
Other icons used	26
Your computer’s features and specifications	27
Other documentation	27
Service options	27
Chapter 1: Getting Started	28
Selecting a place to work	28
Setting up a work environment	28
Keeping yourself comfortable	29
Computer user comfort recommendations	29
Good Working Posture	29
Using the notebook with an external keyboard, mouse or monitor	30
Typing style	31
Taking breaks and varying tasks	31
Mobile computing tips	32
Transporting the notebook	32
Seeking additional help	32
Check list	33
Precautions	33
Important information on your computer’s cooling fan	35
Setting up your computer	36
Connecting to a power source	36
Charging the main battery	39
Using the computer for the first time	39
Setting up your software	40
Registering your computer with Toshiba	40
Adding optional external devices	40
Adding memory (optional)	40
Recovering the Internal Storage Drive	41
Recovering to out-of-box state (recommended recovery method)	42
Recovering of factory default software with user’s data	45
Recovering without changing the internal storage drive partitions	48
Recovering to a custom size partition	50
Creating recovery media	53
Restoring from recovery media	55
Erasing the Internal Storage Drive	57
Checking the internal storage drive operating status	59
Installing drivers and applications	59
Using the touch pad	60
Adjusting touch pad settings	63
Disabling or enabling the touch pad	63
Connecting an external device	64
Using external display devices	64
Selecting video cables	64
Connecting an HDMI®-compatible television or display device	65
Directing the display output when you turn on the computer	65
Adjusting the quality of the external display	66
Customizing your computer’s settings	66
Caring for your computer	66
Cleaning the computer	67
Moving the computer	67
Using a computer lock	67
Chapter 2: Learning the Basics	69
Computing tips	69
Using the keyboard	70
Character keys	71
Function keys	71
Special Windows® keys	71
Backlit keyboard	72
Starting a program	72
Starting a program using the Search programs and files field	72
Starting a program from the Start menu	73
Saving your work	73
Backing up your work	74
Restoring your work	74
Toshiba’s online resources	75
Chapter 3: Mobile Computing	76
Toshiba’s energy-saver design	76
Running the computer on battery power	76
Battery Notice	76
Power management	77
Charging batteries	78
Charging the main battery	78
Charging the RTC battery	79
Monitoring main battery power	79
Determining remaining battery power	81
What to do when the main battery runs low	81
Setting battery notifications	81
Conserving battery power	82
Power Plans	83
Using the TOSHIBA eco power plan	84
Changing the main battery	84
Taking care of your battery	85
Safety precautions	85
Maintaining your battery	86
Disposing of your computer	86
Traveling tips	87
Chapter 4: Exploring Your Computer’s Features	88
Exploring the desktop	88
Finding your way around the desktop	89
Setting up for communications	91
Connecting your computer to a network	92
Exploring audio features	92
Recording sounds	92
Using external speakers or headphones	93
Using the Web Camera	93
Using the memory card reader	94
Inserting memory media	94
Removing memory media	95
Chapter 5: Utilities	96
TOSHIBA Assist	97
Connect	98
Secure	99
Protect & Fix	100
Optimize	101
TOSHIBA Recovery Media Creator	102
TOSHIBA Application Installer	102
Setting passwords	103
Using a supervisor password	104
Using a user password	105
Deleting a user password	106
TOSHIBA Face Recognition Utility	107
TOSHIBA PC Diagnostic Tool Utility	108
Mouse Utility	109
TOSHIBA Hardware Setup	110
TOSHIBA Sleep Utility	112
Starting the TOSHIBA Sleep Utility	112
USB Sleep and Charge	112
Enabling/Disabling USB Sleep and Charge	114
Power supply mode settings	114
Sleep and Music	115
TOSHIBA Accessibility	116
TOSHIBA eco Utility™	117
TOSHIBA Service Station	117
TOSHIBA PC Health Monitor	118
TOSHIBA Split Screen Utility	119
Settings	120
Chapter 6: If Something Goes Wrong	123
Problems that are easy to fix	123
Problems when you turn on the computer	124
The Windows® operating system is not working	126
Using Startup options to fix problems	126
Internet problems	127
The Windows® operating system can help you	128
Fixing a problem with Device Manager	128
Checking device properties	128
Memory problems	129
Power and the batteries	129
Keyboard problems	130
Display problems	131
Disk or storage drive problems	132
Error-checking	133
Sound system problems	133
Wireless networking problems	134
Develop good computing habits	135
Data and system configuration backup in the Windows® operating system	136
If you need further assistance	141
Contacting Toshiba	141
Other Toshiba Internet Web sites	141
Toshiba’s worldwide offices	142
Appendix A: Hot Keys/TOSHIBA Cards	144
Hot Key Cards	144
Using the Hot Key Cards	145
Hot key functions	145
Help	145
Display brightness	145
Output (Display switch)	146
Disabling or enabling the touch pad	147
Keyboard hot key functions	148
Disabling or enabling wireless devices	149
Zoom (Display resolution)	150
Appendix B: Power Cord/Cable Connectors	151
Glossary	152
A	154
B	155
C	156
D	157
E	158
F	159
G	159
H	159
I	160
K	160
L	160
M	161
N	162
O	162
P	162
R	163
S	164
T	165
U	165
W	165

Match case Limit results 1 per page

140

If Something Goes Wrong

Develop good computing habits

Install one item of hardware or software.

Restart the Windows

operating system.

Use the new hardware or software for a while, noting any

new problems. Make sure that your critical applications

(email, business applications, etc.) are working correctly,

and verify that important devices are still functioning.

For each additional hardware or software item, repeat

these steps, starting at step 1 if any of your critical data has

changed, or starting at step 2 if no critical data has

changed.

USB Sleep and Charge is not working.

❖

Make sure that the device you want to charge is connected to a

port that supports the USB Sleep and Charge function. Ports

that support this feature are identified with the (

) icon.

❖

USB Sleep and Charge may be disabled. Open the TOSHIBA

Sleep and Charge Utility to check if the feature is disabled and

to enable it if necessary. For more information, see

“Enabling/Disabling USB Sleep and Charge” on page 114

❖

Try selecting a different charging mode in the TOSHIBA Sleep

and Charge Utility, if your computer provides more than one

charging mode. For more information, see

“Power supply

mode settings” on page 114

❖

If you are attempting to charge a device without an AC adaptor

connected to the computer, the computer's battery power may

be below the limit specified in the TOSHIBA Sleep Utility or

the battery may be depleted. Lower the limit in the TOSHIBA

Sleep Utility to enable charging at the current battery power

level, or, if battery power is running low or is depleted, connect

the AC adaptor to your computer.

❖

The USB Sleep and Charge function may not work with certain

external devices even if they are compliant with the USB

specification. In those cases, power on the computer to charge

the device or use a different charging device.

The “USB Wakeup function” does not work.

❖

When the “USB Sleep and Charge function” is set to Enabled

the “USB Wakeup function” does not work for ports that

support the “USB Sleep and Charge function.” In that case, use

a USB port that does not have the “USB Sleep and Charge

function”-compatible icon (

), if you have a non-Sleep and

Charge USB port available or disable the “USB Sleep and

Charge function.” For more information, see

“TOSHIBA Sleep