Toshiba TS705 User Guide - Page 66
Troubleshooting
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Troubleshooting Troubleshooting Problem Possible Causes and Solutions Cannot turn the power on • Ensure that the battery is inserted correctly (pg 22). • Ensure that the battery is charged (pg 24). Cannot charge the battery • Ensure that the battery is inserted correctly. • Ensure that the AC adapter and battery pack connectors are clean. Cannot make or receive voice and video calls • Check the signal strength indicator. If the display indicates a poor signal adjust your physical location to be clear of obstructions that may block the signal. • A video call can only be made or received in an area with 3G coverage. Ensure that the sign for indicating you are in an area with 3G coverage appears on the display in standby mode. • If you enter the PIN code incorrectly three times in a row, the PIN lock will be set, preventing calls being made because access to the SIM card is blocked (pg 24). Enter the PUK code to cancel the PIN lock. • If the indicator appears on the display, enter your security code to cancel the phone lock. Cannot use the Web • Check your subscription status. Contact your service provider. • The network settings may be incorrect. Check the network settings. For details on network settings, contact your service provider (pg 47). Cannot use SMS and MMS • Check your subscription status. Contact your service provider. • Ensure that the service centre number is correct. For details on the service centre number, contact your service provider. 65