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Keyboard problems, Display problems, You have connected an external keyboard and the operating

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If Something Goes Wrong Keyboard problems 193 information included with your computer, or visit the Toshiba Web site at accessories.toshiba.com. Refer to this site often to stay current on the most recent software and hardware options for your computer, and for other product information. For more information on maintaining battery power, see "Charging batteries" on page 118. Keyboard problems If, when you type, strange things happen or nothing happens, the problem may be related to the keyboard itself. The keyboard produces unexpected characters. A keypad overlay may be on. If the numlock light or cursor control overlay light is on, press Fn + F10 to turn off the cursor control overlay light, or Fn + F11 to turn off the numlock light. If the problem occurs when both the keypad overlays are off, make sure the software you are using is not remapping the keyboard. Refer to the software documentation and check that the program does not assign different meanings to any of the keys. You have connected an external keyboard and the operating system displays one or more keyboard error messages. You may need to update your keyboard driver. Refer to the documentation that came with the keyboard or to the keyboard manufacturer's Web site. The keyboard you connected may be defective or incompatible with the computer. Try using a different make of keyboard. Display problems Here are some typical display problems and their solutions: The screen is blank. Display Auto Off may have gone into effect. Press any key to activate the screen. You may have activated the instant password feature by pressing Fn and F1 simultaneously. If you have registered a password, press any key, type the password and press Enter. If no password is registered, press any key. The screen reactivates and allows you to continue working. If you are using the built-in screen, make sure the display priority is not set for an external monitor. To do this, press Fn and F5 simultaneously (once). If this does not correct the problem, press

Section	Page
Tecra® M11 Series User’s Guide	1
Contents	28
Introduction	36
This guide	38
Safety icons	39
Other icons used	39
Your computer’s features and specifications	40
Other documentation	40
Service options	40
Chapter 1: Getting Started	41
Selecting a place to work	41
Setting up a work environment	41
Keeping yourself comfortable	42
Precautions	42
Important information on your computer’s cooling fan	44
Setting up your computer	44
Connecting to a power source	45
Charging the main battery	47
Using the computer for the first time	48
Opening the display panel	48
Turning on the power	49
Setting up your software	49
Registering your computer with Toshiba	50
Adding optional external devices	50
Adding memory (optional)	51
Installing a memory module	51
Removing a memory module	57
Checking total memory	60
Recovering the Internal Storage Drive	60
Recovering to out-of-box state (recommended recovery method)	62
Recovering to a custom size partition	64
Recovering without changing the internal storage drive partitions	67
Creating recovery DVDs/media	69
Restoring from recovery DVDs/media	72
Erasing the Internal Storage Drive	74
Checking the internal storage drive operating status	75
Installing drivers and applications	76
Using the Toshiba Dual Pointing Device	76
Using the TouchPad™	77
Adjusting TouchPad™ settings	79
Disabling or enabling the TouchPad™	80
Using external display devices	80
Connecting an external monitor or projector	81
Directing the display output when you turn on the computer	81
Adjusting the quality of the external display	82
Using an external keyboard	83
Using a mouse	83
Connecting a printer	83
Setting up a printer	84
Turning off the computer	84
Options for turning off the computer	85
Using the Shut down command	87
Using and configuring Hibernation mode	89
Using and configuring Sleep mode	92
Closing the display panel	95
Customizing your computer’s settings	95
Caring for your computer	95
Cleaning the computer	95
Moving the computer	96
Using a computer lock	96
Chapter 2: Learning the Basics	98
Computing tips	98
Using the keyboard	99
Character keys	100
Making your keyboard emulate a full-size keyboard	100
Ctrl, Fn, and Alt keys	100
Function keys	100
Special Windows® keys	101
Overlay keys	101
Starting a program	102
Starting a program from the Start menu	102
Starting a program from Windows® Explorer	103
Starting a program using the Search programs and files field	104
Saving your work	104
Printing your work	106
Backing up your work	107
Restoring your work	108
Using the optical disc drive	108
Optical disc drive components	109
System control buttons	110
Inserting an optical disc	110
Playing an audio CD	112
Playing optical media	112
Recording optical media	113
Removing a disc with the computer on	113
Removing a disc with the computer off	114
Caring for optical discs	114
Toshiba’s online resources	114
Chapter 3: Mobile Computing	115
Toshiba’s energy-saver design	115
Running the computer on battery power	116
Battery Notice	116
Power management	117
Using additional batteries	118
Charging batteries	118
Charging the main battery	118
Charging the RTC battery	119
Monitoring main battery power	120
Determining remaining battery power	121
What to do when the main battery runs low	122
Setting battery notifications	122
Conserving battery power	123
Power Plans	124
Using a hot key to set the Power Plan	125
Using the TOSHIBA eco power plan	126
Changing the main battery	126
Removing the battery from the computer	127
Inserting a charged battery	128
Taking care of your battery	130
Safety precautions	130
Maintaining your battery	131
Disposing of used batteries	132
Traveling tips	133
Chapter 4: Exploring Your Computer’s Features	134
Exploring the desktop	134
Finding your way around the desktop	135
Setting up for communications	137
Connecting your computer to a network	138
Connecting a modem to a telephone line	138
Exploring audio features	140
Recording sounds	140
Using external speakers or headphones	140
Using the Web Camera	141
Using an ExpressCard®	142
Inserting an ExpressCard®	142
Removing an ExpressCard®	142
Using the Smart Card Reader	143
Using the Memory card reader	144
Inserting memory media	144
Removing memory media	145
Using the eSATA/USB combo port	146
Using the expansion port	146
Chapter 5: Utilities	147
TOSHIBA Assist	148
Connect	149
Secure	150
Protect & Fix	151
Optimize	152
TOSHIBA Application Installer	153
Setting passwords	154
Using an instant password	154
Using a supervisor password	154
Using a user password	156
TOSHIBA Face Recognition Utility	158
TOSHIBA Security Assist	159
TOSHIBA PC Diagnostic Tool Utility	161
TOSHIBA HDD Protection Utility	162
Mouse Utility	163
TOSHIBA Hardware Setup	164
USB Sleep and Charge Utility	166
Starting the USB Sleep and Charge Utility	166
USB Sleep and Charge	166
Enabling USB Sleep and Charge	168
Power supply mode settings	168
TOSHIBA Zooming Utility	170
TOSHIBA Button Support	171
TOSHIBA Accessibility	172
Trusted Platform Module (TPM)	173
Fingerprint Authentication Utility	174
Fingerprint utility limitations	174
Using the Fingerprint Authentication Utility	174
Fingerprint Logon	175
Care and maintenance of your fingerprint reader	175
Fingerprint reader limitations	177
TOSHIBA eco Utility™	178
TOSHIBA Service Station	179
TOSHIBA PC Health Monitor	179
ConfigFree®	180
Getting Started	180
ConfigFree® Utilities	181
Chapter 6: If Something Goes Wrong	184
Problems that are easy to fix	184
Problems when you turn on the computer	185
The Windows® operating system is not working	187
Using Startup options to fix problems	188
Internet problems	189
The Windows® operating system can help you	189
Fixing a problem with Device Manager	190
Checking device properties	190
Memory problems	191
Power and the batteries	191
Keyboard problems	193
Display problems	193
Disk or storage drive problems	195
Error-checking	195
Optical disc drive problems	197
Sound system problems	198
ExpressCard® problems	198
ExpressCard® checklist	199
Resolving ExpressCard® problems	199
Printer problems	201
Modem problems	201
Wireless networking problems	202
DVD operating problems	204
Develop good computing habits	205
Data and system configuration backup in the Windows® operating system	206
If you need further assistance	210
Before you contact Toshiba	210
Contacting Toshiba	211
Other Toshiba Internet Web sites	212
Toshiba’s worldwide offices	212
Appendix A: Hot Keys/TOSHIBA Cards	214
Hot Key Cards	214
Using the Hot Key Cards	215
Application Cards	216
Using the Application Cards	217
Card Case	217
Hot key functions	218
Volume Mute	218
Lock (Instant security)	219
Power plan	220
Sleep mode	221
Hibernation mode	222
Output (Display switch)	223
Display brightness	224
Disabling or enabling wireless devices	225
Disabling or enabling the Toshiba Dual Pointing Device	226
Zoom (Display resolution)	227
Keyboard hot key functions	228
Appendix B: Power Cord/Cable Connectors	229
Glossary	230
A	232
B	233
C	233
D	235
E	236
F	236
G	237
H	237
I	238
K	238
L	238
M	239
N	240
O	240
P	240
R	241
S	242
T	243
U	243
W	243