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Toshiba Z20t-B Portege Z20-B Series Windows 8.1 User's Guide (PT15AU/PT15BU) - Page 127

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127 If Something Goes Wrong The Windows® operating system is not working 3 The battery may need charging, may be depleted, or may be defective. With AC power connected, turn the device on, and then leave the device running for several hours, which will deliver a slow, steady "trickle-charge" to the battery. Once the battery has been tricklecharged, it may begin working correctly again. If the trickle-charging does not prove effective, you can connect to Support Online by going to Toshiba support at support.toshiba.com. The battery light is blinking when the device is on. If the battery light is blinking when the device is on, this indicates a power mismatch. Do the following: 1 Check the OUTPUT specifications on the AC adaptor (for example, DC 19V - 3.95A) 2 Check the INPUT specifications on the bottom of the device. The output specifications of the AC adaptor must match the input specifications of the device. 3 If the specifications do not match, locate and use the AC adaptor that shipped with your device. If the specifications do match, contact Toshiba. See "Contacting Toshiba" on page 147. The Windows® operating system is not working Once you are familiar with your device and used to the way the operating system responds to your work routine, you can easily detect if the operating system is not working correctly. For example: ❖ The operating system fails to start after the initial startup appears. ❖ The operating system takes a long time to start. ❖ The operating system responds differently from the normal routine. ❖ The screen does not look right. Unless a hardware device has failed, problems usually occur when you change the system in some way such as installing a new program or adding a device. If you experience any of these problems, use the options in the Startup menu to fix the problem.

Section	Page
Portégé® Z20-B Series User’s Guide	1
Contents	19
Introduction	25
This guide	27
Safety icons	28
Other icons used	28
Your device’s features and specifications	29
Documentation	29
Service options	29
Chapter 1: Getting Started	30
Selecting a place to work	30
Features and components	31
Front	31
Back	32
Left side	33
Right side	34
Bottom	35
Underside	36
Pen	36
Setting up a work environment	36
Keeping yourself comfortable	37
Device user comfort recommendations	37
Good Working Posture	37
Using the notebook with an external keyboard, mouse or monitor	38
Typing style	39
Taking breaks and varying tasks	40
Mobile computing tips	40
Transporting the notebook	40
Seeking additional help	41
Check list	41
Precautions	42
Setting up your device	43
Connecting to a power source	44
Charging the main battery	46
Using the device for the first time	46
Initial setup	46
Setting up your software	47
Registering your device with Toshiba	47
To Shut down your device	48
To Restart your device	49
To place your device in Sleep mode	49
Adding optional external devices	50
Adding memory	50
Recovering the Internal Storage Drive	50
Creating recovery media	51
Restoring from recovery media	54
Refresh your PC (with user’s data)	55
Reset your PC	57
Installing drivers and applications	60
Using the TOSHIBA Accupoint®	61
Using the touch pad	61
Adjusting touch pad settings	64
Disabling or enabling the touch pad	65
Connecting an external device	65
Using external display devices	66
Selecting video cables	66
Connecting an HDMI™-compatible television or display device	66
Connecting an external monitor or projector	67
Directing the display output when your device is attached to the keyboard dock	67
Directing the display output when your device is in tablet mode	68
Adjusting the quality of the external display	69
Customizing your device’s settings	69
Caring for your device	70
Cleaning the device	70
Moving the device	70
Using a device lock	70
Chapter 2: Learning the Basics	72
Computing tips	72
Attaching and detaching the keyboard dock	74
Attaching the tablet and keyboard dock	74
Detaching the tablet and keyboard dock	75
Using the keyboard	76
Function keys	76
Special Windows® keys	76
Overlay keys	77
Backlit keyboard dock	78
Touch screen	78
Touch screen navigation	78
Mouse properties	79
Starting an app	80
Starting an app from the Start screen	80
Saving your work	81
Backing up your work	81
Toshiba’s online resources	81
Chapter 3: Mobile Computing	82
Toshiba’s energy-saver design	82
Running the device on battery power	82
Battery Notice	83
Power management	84
Charging the main battery	84
Monitoring battery power	85
Determining remaining battery power	86
What to do when the main battery runs low	87
Setting battery notifications	87
Conserving battery power	88
Power Plans	89
Using the eco power plan	90
Changing the main battery	91
Taking care of your battery	91
Safety precautions	91
Maintaining your battery	92
Disposing of your device	92
Traveling tips	92
Chapter 4: Exploring Your Device’s Features	94
Exploring the Start screen	94
Charms	95
Tiles	96
Exploring the desktop	96
Finding your way around the desktop	96
Windows® Store	98
Setting up for communications	99
Connecting your device to a network	100
Exploring audio features	100
Recording sounds	100
Using external speakers or headphones	101
Using the Web Camera	102
Using the Memory card reader	102
Inserting memory media	103
Removing memory media	103
Chapter 5: Utilities and Applications	105
eco Utility®	106
Password Utility	107
Using a supervisor password	107
Using a user password	109
Deleting a user password	111
TOSHIBA Face Recognition Utility	112
System Settings	113
Function Key	115
Recovery Media Creator	116
Service Station	116
TOSHIBA Application Installer	117
PC Health Monitor	118
Display Utility	119
TruCapture™	120
To crop a photo	122
To convert text in an image to editable text	122
Chapter 6: If Something Goes Wrong	124
Problems that are easy to fix	124
Problems when you turn on the device	125
The Windows® operating system is not working	127
Using Startup options to fix problems	128
keyboard dock problems	130
Internet problems	131
The Windows® operating system can help you	132
Fixing a problem with Device Manager	132
Checking device properties	132
Power and the battery	133
Keyboard problems	135
Display problems	135
Disk or storage drive problems	137
Error-checking	137
Sound system problems	138
Printer problems	139
Wireless networking problems	140
Develop good computing habits	141
Data and system configuration backup in the Windows® operating system	142
If you need further assistance	146
Contacting Toshiba	147
Other Toshiba Internet Web sites	147
Toshiba’s worldwide offices	147
Appendix A: TOSHIBA Function Keys	149
Functions	149
Volume Mute	150
Lock (Instant security)	150
Power plan	150
Sleep mode	150
Hibernation mode	151
Output (Display switch)	151
Display brightness	152
Disabling or enabling wireless devices	152
Disabling or enabling the touch pad	152
Disabling or enabling the cursor control overlay	153
Disabling or enabling the numeric overlay	153
Disabling or enabling the scroll lock	153
Keyboard dock eject	153
Keyboard dock Backlight	153
Zoom In/Out	153
Volume control	154
Zoom (Display resolution)	154
Appendix B: Power Cord/Cable Connectors	155
Glossary	156
A	158
B	159
C	160
D	161
E	162
F	163
G	164
H	164
I	165
K	165
L	165
M	166
N	166
O	167
P	167
R	168
S	169
T	170
U	170
W	170