Tripp Lite B021-02R-17 Owner's Manual for B021-02R-17 Console 933058 - Page 12

Firmware Upgrade As firmware upgrade files become available, they can be found at www.tripplite.com/support. A single upgrade file contains both the Windows-based Firmware Upgrade Utility and the Firmware Upgrade file. To upgrade the firmware of your console, follow the steps below: 1 From a computer that is not connected to your console, go to www.tripplite.com/support to obtain the firmware upgrade file, and save it to your computer. 2 Using the firmware upgrade cable that came with the unit, connect the cable from the RJ11 firmware upgrade port on the LCD panel of the console to a DB9 Serial port on the computer you saved the firmware to. 3 Invoke Firmware Upgrade Mode using the hotkey command mentioned in the table on page 11. ([Ctrl], [Alt], [Shift], [u], [p], [g], [r], [a], [d], [e], [Enter]) The firmware upgrade recovery switch (see page 5 for details) must be in the Normal position to use this hotkey command. You can also enter firmware upgrade mode using the steps outlined in the Firmware Upgrade Recovery section on page 13. When in firmware upgrade mode, the screen will be black and the [Num Lock], [Caps Lock] and [Scroll Lock] LEDs will flash on and off. 4 On the computer the firmware upgrade file is saved to, run the Firmware Upgrade Utility file by double-clicking on it or by opening up a command line and typing in the path to it. 5 After reading the license agreement, click on the I Agree option and click Next. The Firmware Upgrade Utility main screen appears and the utility searches for and displays all upgradeable devices. 6 If you want the Firmware Upgrade Utility to check the firmware version to see if it is older/newer than the firmware upgrade file, check the Check Firmware Version box in the lower-left corner of the screen. If you want the Firmware Upgrade Utility to upload the firmware upgrade file without checking the KVM's firmware version, leave this box unchecked. Click Next. 7 If the Check Firmware Version box is checked, and the Firmware Upgrade Utility finds the KVM's firmware is newer than that of the firmware upgrade file, you will be prompted to continue or cancel. Once the firmware upgrade starts, status messages appear in the Status Message panel and progress toward completion is shown in the Progress Bar. When the upgrade is complete, the Status Message panel will inform you that the firmware upgrade was OK. At this point, click Finish to complete the firmware upgrade. 12