Uniden EXAI5580 English Owners Manual - Page 52

Troubleshooting If your phone is not performing to your expectations, please try these simple steps first. If these steps do not solve your problem, please call our Customer Hotline at 1-800-297-1023. (Mon - Fri 7 am to 7 pm, Sat/Sun 9 am to 5 pm, CST. Phone support is closed on holidays.) Symptom The charge/in use LED won't illuminate when the handset is placed in the base. The audio sounds weak and/or scratchy. Can't make or receive calls. The handset doesn't ring or receive a page. Suggestion • Make sure the AC adapter is plugged into the base and wall outlet. • Make sure the handset is properly seated in the base. • Make sure the charging contacts on the handset are clean. • Move the handset and/or base away from metal objects or appliances and try again. • Press the delete/chan key in the talk mode to help eliminate background noise. • Make sure that the handset is not too far from the base. • Check both ends of telephone line cord. • Make sure the AC adapter is plugged into the base and wall outlet. • Disconnect the AC adapter for a few minutes, then reconnect it. • Change the digital security code (see page 48). • Make sure that the handset is not too far from the base. • Check the dialing mode used by your telephone company. • The battery pack may be weak. Charge the battery for 15-20 hours. • The handset may be too far away from the base unit. • Place the base unit away from appliances or metal objects. • Change the digital security code (see page 48). • Check the battery pack to ensure there is a secure connection. • Make sure ringer volume isn't set to "off". [ 52 ] T R O U B L E S H O O T I N G www.uniden.com