Uniden UIP1868P English Owners Manual - Page 64

TROUBLESHOOTING Scenario Check to see if... Then try... The LAN LED on the UIP1868P is off and/or the LINK LED on your computer's Ethernet card is off. Making sure the cable between the UIP1868P and your computer is 1) Securely connected to the UIP1868P's LAN port. 2) Securely connected to your computer's Ethernet card 3) Free of any frays, loose connectors, or other visible defects Your computer doesn't have an IP address. (In most Windows systems, 1) Making sure your computer is configured for DHCP. Your computer is open a command prompt window 2) Making sure the UIP1868P's DHCP Server is enabled. unable to connect to and enter the command ipconfig.) the Internet. Your computer's IP address and subnet mask are on a different network than the UIP1868P's. 1) Making sure the first three parts of your computer's IP address match the UIP1868P's IP address and the fourth part is different 2) Making sure your computer's subnet mask exactly matches the subnet mask of the UIP1868P. The UIP1868P is not the default 1) Making sure your computer's default gateway address is set to the gateway for your computer. UIP1868P's IP address. Your UIP1868P corded The CA (call agent) LED is off. 1) Resetting the UIP1868P. 2) Contacting Packt8 to verify the necessary SIP configuration settings. handset has no dial tone. The CA (call agent) LED is on. 1) Plugging a standard analog phone into the UIP1868P's VoIP1 port. If this works, your UIP1868P may be damaged. Contact Uniden customer service. For Telephone Features Symptom Suggestion The charge LED won't illuminate • Make sure the AC adapter is plugged into the charger and wall outlet. when the handset is placed in • Make sure the handset is properly seated in the cradle. the cradle. • Make sure the charging contacts on the handset are clean. The audio sounds weak. • Move the handset and/or base away from metal objects or appliances and try again. • Make sure that you are not too far from the base. [63] TROUBLESHOOTING www.uniden.com