ViewSonic VG2456 - 24 1080p Ergonomic IPS Docking Monitor with USB C and RJ45 an - Page 54

Problem or Issue Possible Solutions The screen appears yellow • Make sure the "Blue Light Filter" is Off. The OSD Menu does not appear on the screen • Check whether the OSD Menu is locked. If yes, press and hold key 2 and 3 for 10 seconds. • Turn off the monitor, unplug the power cord, plug it back in, and then turn on the monitor. • Reset the monitor to factory settings. The Quick Menu doesn't appear • Restart the computer. • Turn off the monitor, unplug the power cord, plug it back in, and then turn on the monitor. • Reset the monitor to factory settings. Some menus are not selectable in the OSD • Restart the computer. • Adjust the ViewMode or the input source. • Reset the monitor to factory settings. Control panel keys do • Press only one key at a time. not work • Restart the computer. No audio output • If using ear-/headphones, make sure the mini stereo jack is properly and securely connected. • Make sure the volume is not muted, nor set to 0. • Check the Audio Input setting. The monitor will not adjust • Make sure there are no obstructions near or on the monitor, and that there is adequate spacing. • Follow all steps on page 21, "Using the Monitor". USB devices connected to the monitor do not work • Make sure the USB cable is connected properly. • Try changing to a different USB port (if applicable). • Some USB devices require a higher electric current; connect the device directly to the computer. External device is connected, but no image appears on the screen • Make sure the Power is On • Check the connecting cable to make sure it is properly and securely connected. Loose or broken pins in the cable connector could cause an improper connection. • Adjust the brightness and contrast settings. 54