ViewSonic VX2718-PC-MHD User Guide - Page 32

Problem or Issue

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Problem or Issue Possible Solutions The screen appears yellow • Make sure the "Blue Light Filter" is Off. The OSD Menu does not appear on the screen/the OSD controls are inaccessible • Check whether the OSD Menu is locked. If yes, press and hold the 3 and 5 key for 10 seconds. • Turn off the monitor, unplug the power cord, plug it back in, and then turn on the monitor. • Reset the monitor to factory settings. Control panel keys do • Press only one key at a time. not work • Restart the computer. Some menus aren't • Adjust the ViewMode or the input source. selectable in the OSD • Reset the monitor to factory settings. No audio output • If using ear-/headphones, ensure the mini stereo jack is connected. • Make sure the volume is not muted, nor set to 0. • Check the Audio Input setting. The monitor will not adjust • Make sure there are no obstructions near or on the monitor, and that there is adequate spacing. • For more information, see "Adjusting the Viewing Angle" on 14. USB devices connected to the monitor do not work • Make sure the USB cable is connected properly. • Try changing to another USB port (if applicable). • Some USB devices require a higher electric current; connect the device directly to the computer. The external device is connected, but no image appears on the screen • Make sure the Power is On • Adjust brightness and contrast via the OSD Menu. • Check the connecting cable and make sure it is properly and securely connected. Loose or broken pins in the cable connector could cause an improper connection. 32

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32
Problem or Issue
Possible Solu°ons
The screen appears
yellow
•
Make sure the “Blue Light Filter” is Off.
The OSD Menu
does not appear
on the screen/the
OSD controls are
inaccessible
• Check whether the OSD Menu is locked. If yes, press
and hold the
3
and
5
key for 10 seconds.
•
Turn off the monitor, unplug the power cord, plug it
back in, and then turn on the monitor.
•
Reset the monitor to factory se²ngs.
Control panel keys do
not work
•
Press only one key at a °me.
• Restart the computer.
Some menus aren’t
selectable in the OSD
• Adjust the ViewMode or the input source.
•
Reset the monitor to factory se²ngs.
No audio output
• If using ear-/headphones, ensure the mini stereo
jack is connected.
• Make sure the volume is not muted, nor set to 0.
•
Check the Audio Input se²ng.
The monitor will not
adjust
•
Make sure there are no obstruc°ons near or on the
monitor, and that there is adequate spacing.
•
For more informa°on, see “Adjus°ng the Viewing
Angle” on 14.
USB devices connected
to the monitor do not
work
• Make sure the USB cable is connected properly.
• Try changing to another USB port (if applicable).
•
Some USB devices require a higher electric current;
connect the device directly to the computer.
The external device
is connected, but no
image appears on the
screen
• Make sure the Power is On
• Adjust brightness and contrast via the OSD Menu.
•
Check the connec°ng cable and make sure it is
properly and securely connected. Loose or broken
pins in the cable connector could cause an improper
connec°on.