Viking DECU1054BSB Use and Care Manual - Page 6

Cleaning Problems on Glass Ceramic Top Problem Brown streaks and specks Blackened burnedon spots Fine brown/gray lines or fine scratches or abrasions which have collected soil Cause Cleaning with sponge or cloth containing soilladen detergent water. To Prevent Use cleaning cream with clean damp paper towel. To Remove Use light application of cream with clean damp towel. Spatters or spillovers onto a hot cooking area or accidental melting of a plastic film, such as a bread bag. Wipe up all spillovers as soon as it is safe and do not put plastic items on cooking area. Clean area with cream and damp towel, or nonabrasive pad. Carefully scrape with razor held at 30° angle. Coarse particles (salt, sugar) can get caught on the bottom of cookware and become embedded into top. Scratches from rough cookware. Wipe the bottom of cookware before cooking. Clean top daily with cream. Inspect surface of ceramic cookware for rough spots. Fine scratches are not removable but can be minimized by daily use of cleaning cream. Smearing or Streaking Metal markings or silver/gray marks Use of too much cleaning cream or use of a soiled towel. Use small amount of cream. Rinse thoroughly before drying. Dampen towel with vinegar and water and wipe surface. Dry with clean paper towel. Sliding or scraping metal utensils across glass top. Do not slide metal objects across glass top. Remove metal marks with cleaning cream. Hard water spots Pitting or flaking Condensation from cooking may cause minerals found in water and acids in foods to drip onto glass and cause grey deposits. Make sure the bottom of the cookware is dry before cooking. Use cleaning cream daily to remove mineral deposits. Boilover of sugar syrup on a hot glass top. This can cause pitting if not removed immediately. Watch sugar and syrup carefully to avoid boilovers. Mix cleaning cream with water to form paste. Scrub vigorously. Also try using vinegar and water mixture. Turn element to Lo; using several paper towels, wipe spill up immediately. Use scraper if needed. 10 Service Information If your cooktop should fail to operate: •Is the circuit breaker open or is fuse blown? If service is required: 1. Call your dealer or authorized service agency. The name of the authorized service agency can be obtained from the dealer or distributor in your area. 2. Have the following information readily available: a. Model number b. Serial number c. Date of purchase d. Name of dealer from whom purchased 3. Clearly describe the problem that your are having. If you are unable to obtain the name of an authorized service agency, or if you continue to have service problems, contact Viking Range Corporation at (888) 845-4641, or write to: VIKING RANGE CORPORATION PREFERRED SERVICE 1803 Hwy 82W Greenwood, Mississippi 38930 USA Record the following information. You will need it if service is ever required. The serial number and model of your cooktop is located on the identification plated mounted on the bottom of the burner box. Model Number Serial Number Date of Purchase Date Installed Dealer's Name Address If service requires installation of parts, use only authorized parts to ensure protection under the warranty. This manual should remain with the cooktop for future reference. 11