Viking VCWB300RSS Use and Care Manual - Page 11

Troubleshooting Performance problems often result from little things that can be fixed without tools. Listed in the chart below are some of the most common problems consumers run into with their wine cellar. Please read through the troubleshooting chart and "Service Information" on the next page before calling for service on your wine cellar. Problem Wine cellar will not operate - Is the power cord plugged into a live circuit with the proper voltage? Has a household fuse blown or circuit breaker tripped? Is the power switch in the ON position? Water in the defrost pan - This is normal in hot, muggy weather. Make sure the pan is level so it does not overflow. Lights do not work - Has a household fuse blown or circuit breaker tripped? Is a light burned out? Wine Cellar seems to run too long - The motor will run longer on hot days, if the room is too warm, several warm wine bottles are added at the same time, or if the door is opened too often. Wine Cellar too warm - Is the electronic control center set properly? Has the door been left open for a long period of time? 20 Service Information If service is required after checking the troubleshooting guide: 1. Call your dealer or authorized service agency. The name of the authorized service agency can be obtained from the dealer or distributor in your area. 2. Have the following information readily available: Model Number, Serial Number, Date of Purchase, and Name of dealer from whom purchased 3. Clearly describe the problem that you are having. If you are unable to obtain the name of an authorized service agency, or if you continue to have service problems, contact Viking Range Corporation at (888) 845-4641 or write to: VIKING PREFERRED SERVICE 111 FRONT STREET GREENWOOD, MS 38930 USA Record the following information indicated below. You will need it if service is ever required. The serial number and model number of your wine cellar is located on the left wall in the bottom zone. Model Number Serial Number Date of Purchase Date Installed Dealer's Name Address If service requires installation of parts, use only authorized parts to ensure protection under the warranty. Please retain this manual for future reference. 21