Vtech CM18445 Quick Start Guide - Page 1

Main menu The > symbol highlights a menu item. >Directory Call history Ringer setting Console setup Line mode Ans sys setup Registration Menu Main menu • Directory • Call history • Ringer setting • Console setup • Line mode • Ans sys setup • Registration • Music on hold • COVM • Date and time • Speed dial • Dial mode • User support • HDST/SPK • Factory reset • Console info Using menus • Press MENU/SELECT to show the main menu. • Press or to scroll through menu items. • Press MENU/SELECT or press /SKIP to select a highlighted menu item. • Press MENU/SELECT to save changes. • Press CANCEL to cancel an operation, exit the menu display or return to the idle screen. Specifications are subject to change without notice. © 2017 VTech Communications, Inc. All rights reserved. 05/17. CM18445_AM18447_QSG_V3.0 Document order number: 96-010499-030-100 Basic system setup Line mode You can set each of the four lines to automatically respond to incoming calls in one of the four possible line modes. • General mailbox (Gen MB only): The caller is prompted to leave a message in the general mailbox, which a person at any deskset or handset can review. • Auto attendant (Auto att): Caller can select an extension, leave a message in the general mailbox or listen to the user-recorded directory. When the auto attendant directs a call to an extension but it is not answered, the auto attendant prompts the caller to leave a message for that extension or try another extension. • Announce only (Annc only): The answering system plays an announcement only and then the call is dropped. • No answer: The system does not respond to the incoming call. The call rings until the caller hangs up. Set line mode: 1. MENU -> or -> Line mode -> SELECT. 2. or to choose the desired line or all lines -> SELECT. 3. or to choose the desired line mode -> SELECT. Set date and time: 1. MENU -> or -> Date and time -> SELECT. 2. Enter the month, day and year using the dialing keys -> SELECT. 3. Enter the hour and minute using the dialing keys. 4. or to choose the am or pm -> SELECT. Set ring group: Use this feature to specify which extensions ring and display the caller ID information when there is incoming call on a certain telephone line. By default, all extensions ring on all lines. 1. MENU -> or -> Ringer setting -> SELECT. 2. or -> Ring group -> SELECT. 3. or to review the ring groups of different lines -> SELECT. 4. Press the extension number you want to remove using the dialing keys, or press the number again to add it back to the ring group -> SELECT. Answering system setup Record announcement: You can record up to four 90-second announcements: one for general mailbox, two for auto attendant and one for announce only. The auto attendant announcement should contain instructions for the caller. 1. MENU -> or -> Ans sys setup -> SELECT. 2. or -> Gen MB setup, Auto att setup or Annc only setup -> SELECT. 3. For general mailbox: or to choose Anncment setup -> SELECT. For auto attendant: or to choose Daytime annc or Night time annc -> SELECT. For announce only: or to choose Anncment setup -> SELECT. 4. or -> User anncment -> SELECT. • or to choose Change if you have recorded an announcement before -> SELECT. 5. SELECT to start recording. Press again to stop. 6. or -> OK -> SELECT. Record directory announcement: You can record a list of your system extensions that will play when the auto attendant answers a call and the caller presses the # (pound key) twice. 1. MENU -> or -> Ans sys setup -> SELECT. 2. or -> Auto att setup -> SELECT. 3. or -> Record directory -> SELECT. • or to choose Change if you have recorded a directory announcement before -> SELECT. 4. SELECT to start recording. Press again to stop. 5. or -> OK -> SELECT. Set number of rings: You can set the number of times this console rings before the general mailbox, auto attendant or announce only mode picks up a call. 1. MENU -> or -> Ans sys setup -> SELECT. 2. or -> Gen MB setup, Auto att setup or Annc only setup -> SELECT twice. 3. or to choose among 2, 3, 4, 5, 6, 7 or Toll saver -> SELECT. Message playback 1. MAIL BOX -> SELECT. 2. If you have only new or old messages, you hear the message playback immediately. If you have both new and old messages, press or to choose New messages or Old messages -> SELECT. Telephone operations Make a call: Lift the corded handset or press SPEAKER. To override automatic line selection, press LINE 1-LINE 4 for the desired line, then lift the corded handset. Wait for a dial tone, then enter the telephone number. The screen displays the elapsed time as you talk. Answer a call: Lift the corded handset or press SPEAKER. End a call: Place the corded handset on the telephone base. If you are using the speakerphone, press SPEAKER to hang up. Conference calls The system can support 6-party conference with a maximum of four outside calls and two system extensions (including the initiating party). 1. Make an intercom call with an extension. 2. Make an outside call. The intercom call is automatically put on hold. 3. Press CONFERENCE at any time to begin the conference. -OR1. Make or answer an outside call. 2. Make or answer a call using another line, or make an intercom call with someone. The first line is automatically put on hold. 3. Press CONFERENCE at any time to begin the conference. Intercom calls • INTERCOM -> or to choose a desired extension -> SELECT. -OR• Press the speed dial key assigned with the desired extension number. Paging calls You can broadcast a message to the speakerphone of any extension deskset or handset. 1. PAGE -> or to choose a desired extension, a paging group or All -> SELECT. 2. Press and hold PAGE to broadcast your voice to the extension(s). Call recording • While on a call, press MENU twice. The screen displays -Rec , and the timer starts counting while recording. The recording ends when you end the call. • To stop recording and continue the call, press MENU twice. Go to www.vtechphones.com to register your product for enhanced warranty support and the latest VTech product news. CM18445/ AM18447 4-Line Small Business System Main Console Quick start guide