Vtech CS6529-4B Abridged User Manual - Page 11

Troubleshooting If you have difficulty with your telephone, please try the suggestions below. For customer service, visit our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or call 1 (800) 267-7377. My telephone does not work at all. • Make sure the battery is installed and charged correctly. For optimum daily performance, return the handset to the telephone base or charger after use. • Make sure the power adapter is securely plugged into an outlet not controlled by a wall switch. • Make sure the telephone line cord is plugged firmly into the telephone base and the wall jack. • Unplug the electrical power to the telephone base. Wait for approximately 15 seconds, then plug it back in. Allow up to one minute for the cordless handset and telephone base to synchronize. • Charge the battery in the handset for up to 11 hours. • If the battery is completely depleted, charge the handset for at least 30 minutes before use. • Remove the battery and then install it again. If that still does not work, it may be necessary to purchase a new battery. • Disconnect the telephone base from the telephone wall jack and plug in a working telephone. If the other telephone does not work, the problem is probably in the wiring or the telephone service. Contact your telephone service provider. I cannot dial out. • Try all the above suggestions. • Make sure there is a dial tone before dialing. It is normal if the handset takes a second or two to synchronize with the telephone base before producing a dial tone. Wait an extra second before dialing. • If other telephones in your home are having the same problem, the problem is in the wiring or telephone service. Contact your telephone service provider (charges may apply). • Eliminate any background noise. Mute the cordless handset before dialing, or dial from another room in your home with less background noise. The display shows To register HS and See manual alternately. The handset does not work at all. • The handset is deregistered from the telephone base. Place the handset in the telephone base to register it back. The handset shows Registered and you hear a beep when the registration process completes. This process takes about 90 seconds to complete. The answering system does not answer after the correct number of rings. • Make sure the answering system is on. When the answering system is on, the ANS ON/OFF light on the telephone base should be lit and ANS ON should display on the handsets. • If toll saver is selected, the number of rings changes to two when there are new messages waiting. • If the memory is full or if the answering system is off, the answering system answers after 10 rings. • In some cases, the answering system is affected by the ringing system used by your telephone service provider. • If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail answers. To determine how many rings activate your voicemail, please contact your telephone service provider. • If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems. The answering system does not record messages. • Make sure the answering system is on. • When the answering machine memory is full, it does not record new messages until some old messages are deleted. • If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail answers. To determine how many rings activate your voicemail, please contact your telephone service provider. • If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems. The messages on the answering system are incomplete. • If a caller leaves a very long message, part of it may be lost when the answering system disconnects the call after the preset recording time. • If the memory on the answering system becomes full during a message, the answering system stops recording and disconnects the call. • If the caller's voice is very soft, the answering system may stop recording and disconnect the call. I have accidentally set my LCD language to Spanish or French, and I don't know how to change it back to English. • While the phone is in idle mode or on a call, press MENU once then enter the code 364#. Common cure for electronic equipment. • If the telephone is not responding normally, put the cordless handset in the telephone base. If it does not respond, try the following (in the order listed): 1. Disconnect the power to the telephone base. 2. Disconnect the battery on the cordless handset. 3. Wait a few minutes before connecting power to the telephone base. 4. Install the battery again and place the cordless handset in the telephone base. 5. Wait for the cordless handset to synchronize with the telephone base. Allow up to one minute for this to take place. 11