Vtech Gallop & Rock Learning Pony User Manual - Page 12

Troubleshooting TROUBLESHOOTING If for some reason the program/activity stops working or malfunctions, please follow these steps: 1. Please turn the unit OFF. 2. Interrupt the power supply by removing the batteries. 3. Let the unit stand for a few minutes, then replace the batteries. 4. Turn the unit ON. The unit should now be ready to play again. 5. If the product still does not work, replace with a new set of batteries. If the problem persists, please call our Consumer Services Department at 1-800-521-2010 in the U.S. or 1-877-352-8697 in Canada, or by going to our web site at www.vtechkids.com and filling out our Contact Us form located under the Customer Support link. A service representative will be happy to help you. IMPORTANT NOTE: Creating and developing VTech® products is accompanied by a responsibility that we at VTech® take very seriously. We make every effort to ensure the accuracy of the information, which forms the value of our products. However, errors sometimes can occur. It is important for you to know that we stand behind our products and encourage you to call our Consumer Services Department at 1-800521-2010 in the U.S. or 1-877-352-8697 in Canada, or by going to our web site at www.vtechkids.com and filling out our Contact Us form located under the Customer Support link with any problems and/or suggestions that you might have. A service representative will be happy to help you. 12