Vtech IP811 User Manual - Page 12

In Case Of Difficulty The Phone Doesn't Work At All • Make sure the power cord is plugged in. • Make sure the Ethernet cable is plugged firmly into the base unit and the broadband connection. • Make sure the batteries are properly charged. If you get a LOW BATTERY message or indication, the batteries need charging. No Dial Tone • First check all the suggestions above. • Please refer to the Troubleshooting section of the Base Unit Features Manual of IP 8100-2/ 8100-3. You Get Noise, Static, Or A Weak Signal Even When You're Near The Base Unit • Household appliances plugged into the same circuit as the base unit can sometimes cause interference. Try to move the appliance or the base unit to another outlet. You Get Noise, Static, Or A Weak Signal WhenYou're Away From The Base Unit • You may be out of range. Either move closer to the base, or relocate the base unit. • The layout of your home may be limiting the range. Try to move the base unit to another position. The Handset Does Not Ring When You Receive A Call • Make sure you have the ringers activated. Refer to the section(s) on Ringer Volume in IP 8100-2/ 8100-3 user's manual. • Make sure the ethernet cable is plugged firmly into the base unit and the broadband connection. Make sure the power cord is plugged in. • You may be too far from the base unit. You Hear Noise In The Handset, And None Of The Keys Or Buttons Work • Make sure the power cord is plugged in. Common Cure For Electronic Equipment If the unit does not seem to be responding normally, then try to put the handset in the charger. If it does not seem to respond, do the following (in the order listed): 1. Disconnect the power to the base. 2. Disconnect the handset battery pack. 3. Wait a few minutes. 4. Connect power to the base. 5. Re-install the battery pack. 6. Watch for handset to display HANDSET X or your own handset name. SEARCHING... Additional Information 11