Vtech InnoTab Software - Doc McStuffins Create & Explore with Doc User Manual - Page 11

TROUBLESHOOTING Please note that if you try to insert or remove an InnoTab® cartridge without first turning the unit OFF, you may experience a malfunction. If this happens, and the unit does not respond to pressing the ON/OFF button, disconnect the AC adaptor from the main unit or remove the batteries. Then, reconnect the adaptor, or reinstall the batteries. TECHNICAL SUPPORT If you have a problem that cannot be solved by using this manual, we encourage you to visit us online or contact our Consumer Services Department with any problems and/or suggestions that you might have. A support representative will be happy to assist you. Before requesting support, please be ready to provide or include the information below: • The name of your product or model number (the model number is typically located on the back or bottom of your product). • The actual problem you are experiencing. • The actions you took right before the problem started. Internet: www.vtechkids.com Phone: 1-800-521-2010 in the U.S. or 1-877-352-8697 in Canada COPYRIGHT NOTICES © 2014 VTech. All Rights Reserved. Learning LodgeTM, InnoTab®, VTECH® and the VTECH® logo are trademarks of VTech. All other trademarks are property of their respective owners. IMPORTANT NOTE: Creating and developing InnoTab® The Learning Tablet products is accompanied by a responsibility that we at VTech® take very seriously. We make every effort to ensure the accuracy of the information that forms the value of our products. However, errors sometimes can occur. It is important for you to know that we stand behind our products and encourage you to call our Consumer Services Department at 1-800-521-2010 in the U.S. or 1-877-352-8697 in Canada, with any problems and/or suggestions that you might have. A service representative will be happy to help you. 10