Vtech KidiZoom DUO Deluxe Digital Camera with MP3 Player and Headphones - Pink - Page 24

Memory Card is Not Detected Cannot Save Files Cannot View Downloaded Video or Photo Files Screen Displays Incorrectly 1. Confirm that the memory card is inserted correctly. 2. Make sure the memory card is either a microSD or microSDHC card. 3. Make sure the file system of the memory card is FAT or FAT32. Kidizoom® DUO Deluxe does not support NTFS or exFAT file systems. You should back up all important data from your memory card and format it in either the FAT or FAT32 file system before using it in your Kidizoom® DUO Deluxe. Check to see if the memory card is full. If there is no memory card inserted, check the Kidizoom® DUO Deluxe internal memory. 1. Confirm that the downloaded files have been placed in the correct directory in the Kidizoom® DUO Deluxe. Photos should be placed in the DOWNLOAD/ PHOTO folder; videos should be placed in the DOWNLOAD/VIDEO folder in the Kidizoom® DUO Deluxe when it is connected to a computer. 2. Kidizoom® DUO Deluxe only supports photos in Standard Baseline JPEG and videos in AVI (Motion JPEG) formats created by Kidizoom® DUO Deluxe. Turn off the camera and let it sit for a few minutes without batteries, then replace the batteries. TECHNICAL SUPPORT If you have a problem that cannot be solved by using this manual, we encourage you to visit us online or contact our Consumer Services Department with any problems and/or suggestions that you might have. A support representative will be happy to assist you. Before requesting support, please be ready to provide or include the information below: 222444